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Head of Education and Training at Smitten Ice Cream

Head of Education and Training

Smitten Ice CreamMore Info

San Francisco, CA

Full Time • Salary (Based on Experience)
Expired on Feb 10, 2017

Requirements

3 years

Job Details

About Us

At Smitten Ice Cream, we are makers through and through – from our flavors right down to our ice cream machines, we make it all. Because we believe that ice cream can and should be better. Hell no status quo.

We are inventors, pastry chefs, engineers, perfectionists, and ice cream connoisseurs. We believe in building technology that goes both back in time and into the future – to make ice cream pure like it once was, yet better than it ever was before. We’re elevating the food industry by thinking from the heart-side out, owning our impact on the world and inventing solutions to take quality, purity, taste, and joy to the next level.

We’re reinventing the ice cream experience by churning each scoop to-order, from scratch, using the freshest, purest ingredients and patented liquid nitrogen-enabled technology. From our founder’s early days on the streets of San Francisco (literally) to our family of scoop shops across the Bay Area and Los Angeles, we’ve been challenging the status quo from Day 1. And we’re just getting started.

About You

We’re looking for a Head of Education and Training to create and lead all internal education and training systems. You’re the right leader for our team if:

- You thrive in a fast-paced, ever-changing environment
- You have a passion for elevating guest experiences and creating joy through ice cream
- You have a sound understanding of how to compose and lead training within a multi-unit business
- You’re eager for your voice to be heard and want to impact operations and people
- You’re an educator at heart who knows when to provide feedback and when to cheerlead
- You’re inspired by and committed to furthering the local, seasonal, and handcrafted food movement
- You’re an unabashed “people person” who puts the needs of their team first
- You’re a versatile multi-tasker who learns quickly
- You see food as art and notice the nuances of when it is served with pride and when it is not

Head of Education and Training Responsibilities

- Embody the mission and values of Smitten each and every day
- Develop, implement, and refine a comprehensive new hire training program that will provide a consistently excellent guest, product, and team member experience
- Act as the day-to-day coordinator of all new hire training and new shop opening training
- Solicit feedback from General Managers and trainees and iterate on training modules
- Identify and implement smoother and more efficient processes
- Scale a self-sustaining train-the-trainer program across multiples shops and regions
- Build a continuing education curriculum focused on developing our leaders
- Work hand-in-hand with General Managers to respond to their training needs across all 10 Smitten Ice Cream shops
- Partner with the Head of Operations and District Manager to execute operational tactics to grow the business in a fast-paced environment
- Lead cross-functional projects with Marketing, Finance, Operations, Training, Engineering, Real Estate, Supply Chain, People Operations, and Catering teams
- Cultivate a positive team environment across shops by sharing best practices and celebrating team wins

Head of Education and Training Requirements

- 3+ years experience in training, education, and onboarding roles
- Experience working in the growth phase of an organization
- Strong project management skills and ability to manage many balls (or ice cream scoops!) in the air at once
- A doer with a proven track record in hiring, training, building, and leading a high-performance team in a dynamic environment
- Exceptional written and verbal communication skills, including developing meaningful content
- Ability to learn new systems and technology; experience implementing systems a plus
- Entrepreneurial spirit and the desire to create real impact by helping to design the future of the company
- Excellent work ethic and able to handle a work schedule in-line with business needs (ie. weekends, evenings)
- Authorized to work in the United States
- Must pass a background check
- Passion for ice cream

What We Offer You

- Competitive salary + ice cream of course!
- Opportunities for stock options and cash bonus
- Medical, dental and vision benefits
- Convenient San Francisco office location
- An entrepreneurial work environment where you can have an impact on a growing company
- Mentors committed to developing you to take on more responsibility within the company
- A welcoming and supportive team where diversity and creativity are valued

Required Skills

Customer Service

Food Safety Knowledge

Staff Education / Motivation

Writing

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Smitten Ice Cream

Bakery / Patisserie, Quick Service

At Smitten Ice Cream, we are makers through and through – from our flavors right down to our ice cream machines, we make it all. Because we believe that ice cream can and should be better. Hell no status quo.

We are inventors, pastry chefs, engineers, perfectionists, and ice cream connoisseurs. We believe in building technology that goes both back in time and into the future – to make ice cream pure like it once was, yet better than it ever was before. We’re elevating the food industry by thinking from the heart-side out, owning our impact on the world and inventing solutions to take quality, purity, taste, and joy to the next level.

We’re reinventing the ice cream experience by churning each scoop to-order, from scratch, using the freshest, purest ingredients and patented liquid nitrogen-enabled technology. From our founder’s early days on the streets of San Francisco (literally) to our family of scoop shops across the Bay Area and Los Angeles, we’ve been challenging the status quo from Day 1. And we’re just getting started.