Reporting to: General Manager

Summary of Position: Responsible for overseeing guest relations and experience. Knowledge of Beverly Hills and West Hollywood clientele necessary.

Job Purpose: To create meaningful relationships with our guest and improve their overall experience.

Summary of Essential Functions:

• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Cultivate relationships with new and returning guests.
• Investigate and resolve guest complaints concerning food quality and service.
• Promote and maintain the highest level of customer service to all guests while staying alert to their needs at all times.
• Take initiative in case of reservation conflicts to ensure guest experience is not impacted.
• Maintain and update guest rolodex.
• Assign tables daily according to guest preferences and relationships.
• Assures that the table setting and general condition of the restaurant is up to standards.
• Hold daily pre shift meeting with host department.
• Supervise and manage guests’ reservation inquiries.
• Assists with incoming calls and answering guest questions
• Demonstrate outgoing and friendly personality.
• Implement and maintain operational check lists including opening, closing, and mid-shift task lists for the host department.
• Maintain current information on all general activities of the restaurant and store.
• Suggest improvements and enhancements to General Manager.
• Achieve company objectives in service quality, appearance and cleanliness through training of the hosts and creating a positive, productive working environment.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop your team in all areas of managerial and professional development.
• Ensure that Staff within department has the appropriate tools and supplies each shift.
• Drive company standards, including uniform, grooming and timeliness of the staff each shift.
• Train and coach staff within host department to focus on company standards.
• Thanking and greeting guests with genuine appreciation before they leave
• Coordinate events and stay in touch with POC.
• Performs other job-related duties as assigned