JOB DESCRIPTION

JOB TITLE:  Server Assistant / Kitchen Server                                                        DATE: APRIL, 2023

REPORTS TO:  General Manager, Executive Chef, Floor Managers/ Supervisors

JOB SUMMARY:  Responsible for serving and assisting Genesis House guests in a warm, accommodating and professional manner, ensuring complete customer satisfaction.  Must actively embody Genesis House standards while in the workplace, both in interaction with fellow service team members, kitchen staff, guests and management.  Level of service must be consistent with established Genesis House standards in every respect, as described in the employee manual and service handbook.

INTERACTIONS:  Guests, Service Staff, Kitchen Staff, Assistant GM, General Manager, Executive Chef and Sous Chefs.

QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to excel at each essential duty.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:  Preferably a high school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:  Ability to read and comprehend simple instructions, menus and guest requests.  Ability to effectively present information to guests, fellow employees and managers.

REASONING ABILITY:  Ability to apply common sense understanding to carry out simple one- or two-step instructions.  Ability to deal with standardized service situations with only occasional or no variables.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by a busser to successfully perform the essential functions of this job.

While performing the duties of this job, a busser is regularly required to stand, walk, use hands to handle or feel objects, tools, kitchen equipment or controls and speak or hear.  A busser is frequently required to reach with hands and arms and taste or smell.  A busser is occasionally required to climb, balance, stoop, kneel, crouch or crawl.

A busser must regularly lift and/or move up to 15 pounds; frequently lift and/or move up to 25-30 pounds.  Specific vision requirements include close vision, and the ability to adjust focus.

WORK ENVIRONMENT:  While performing the essential duties of this job a busser is frequently required to work in a limited physical space with variable atmospheric conditions including ventilation, lighting, smoke and extreme temperatures.  The noise level in the work area regularly exposed to construction materials, odors and debris.

SPECIFIC DUTIES: 

• Must demonstrate a sincere and accommodating disposition towards our guests. All guests must feel that they are welcome and important while receiving a style and level of service of the highest standards of any New York City restaurant.
• To maintain level of service according to established Genesis House standards. This includes all food service and beverage service as outlined in Genesis House service handbook.
• To set and reset dining room and bar tables to Genesis House standards.
• To assist server in removing china, glass and silver from guests after each course or as needed.
• To deposit china, glassware and silver in a standardized and orderly manner in the dishwashing area.
• To stock and maintain the service side stations.
• To maintain stock of bread items and olive oil in an organized, neat and hygienic manner.
• To clean and organize service stations, including the sweeping of floors and vacuuming of side stations.
• To prepare all coffee, espresso and espresso-based drinks to Genesis House
• To prepare all teas, including iced tea to Genesis House standards.
• To read all Micros orders received in coffee station and to efficiently, neatly and quickly prepare drinks in order of receiving Micros orders.
• To arrange all drinks on counter in an organized manner for delivery to the tables
• To stock and maintain all items needed for service, including coffees, teas, milk/cream, and ice in an organized, neat and hygienic manner.
• Ongoing cleaning and maintenance of coffee station, including espresso machine, according to established restaurant procedures.  This includes pre-shift and post-shift duties as assigned by management.
• Ongoing cleaning and maintenance of physical plant and workstation according to established restaurant procedures. This includes pre-shift, post-shift, daily, weekly and monthly duties as assigned by management.
• Responsible for adherence to posted work schedule and arrival time. Must follow established procedures for schedule changes and shift adjustments.  Employee schedule may change without notice.  Schedule may include participation in private dining room events and/or off-premise catering events.
• Adherence to dress code, grooming and hygiene standards.
• Required to attend mandatory meetings when scheduled.
• Must identify and report problem situations to management immediately.
• Other duties and tasks deemed necessary by management.

Associates at Restaurant Associates are offered many fantastic benefits.

Full-time positions offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).