Night Life Manager/ Floor Supervisor Job Description

Reports to: General Manager & F&B Management

Summary of Position:

This position is responsible for ensuring excellent guest service, supervising the staff and floor, and providing staff and guest support.

Summary of Responsibilities: 

Responsibilities and essential job functions include but are not limited to the following: 

• Ensure that there is a management presence on floor at all times.
• Uphold Coyle, Forbes and all Service Standards.
• Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
• Maintains professional relationships with all coworkers and guests.

• Maintain a positive attitude to guest requirements– Attentiveness to service, responding positively to guest’s needs, never making the guest do work.

• Follows checklists and standard operating procedures.
• Conducts section inspections daily: ensures glasses, silverware candles are all free of spots and fingerprints. Ensures that sections are free of debris on floor, around tables, on seats, in bushes.
• Conducts side work inspections daily: ensures that side work is complete and waiter stations are clean and organized.
• Conducts daily pre-service meetings which include uniform and grooming check for all floor staff and quiz for each server and runner on menu item, wine, cocktail or service protocol.
• Delegate stations and tasks to all F&B staff members.
• Supervise all F&B staff to ensure policy and procedures are being upheld to Company standard.
• Make scheduling decisions on a daily basis as it pertains to call outs and business needs.
• “Touches” every seated table at some point in their service experience – meaning makes or attempts to make some sort of meaningful contact with a table (e.g. verbally ascertaining satisfaction, clearing an empty glass or plate, making friendly/ non-intrusive conversation).
• Maintains a safe, clean, organized, and well stocked work area.

• Greeting and seating guests, ensuring service is prompt, efficient and courteous. 
• Assisting guests and team as needed. 
• Managing reservations, questions and guests complaints. 
• Ensuring resolution of guest complaints to guest satisfaction.
• Ensuring supplies required throughout service are appropriately stocked and replenished. 
• Assisting with scheduling, supervising, payroll, training and evaluating team. 
• Having full knowledge of menus. 
• Having deep knowledge of wine.
• Following and enforcing policies, procedures and service standards, safety and sanitation policies including emergency procedures.
• Documenting staff violations of policies and procedures to upper management.

• Possess a genuine interest and understanding of food and beverage.
• Oversee the flow of guests within the restaurant.
• Manage the reservations and host team.
• Liaise with kitchen staff and floor staff.
• Ensure work load is balanced and urgent situations are dealt with immediately.
• Maintain ambience of restaurant - lighting, music, cleanliness, etc

• Other duties as assigned.