Club Overview

Bala Golf Club is a picturesque private club located 12 minutes from Center City Philadelphia, with close access to Bala Cynwyd and the Main Line. The Club offers members exceptional recreational and social experiences, with an emphasis on golf. The Club features three newly designed spaces in the Grill Room and Bar, the Ballroom, and the Main Clubhouse Dining Room, where Bala delivers the ultimate culinary experience for members in the Philadelphia area. Our spacious event facility hosts a variety of corporate meetings, galas, mitzvah celebrations, weddings, and all other social events.

Position Overview

We seek an Assistant Food and Beverage Manager to oversee daily front-of-house operations. Under the leadership of the Food and Beverage Manager, the Assistant Food and Beverage Manager will hire, train, and supervise wait staff and service in all dining areas to ensure an excellent quality of service for our members and guests.

Assistant Food and Beverage Manager Duties and Responsibilities

• Supervise all aspects of daily Food and Beverage operations in the Grill Room and Bar, Halfway House, and Main Clubhouse Dining Room during relevant hours of operations and events.
• Maintain daily F&B procedures, such as side work, cover counts, server checkouts, and necessary opening and closing duty.
• Personally oversee dining service, continuously circulating to check in with each table to ensure that proper service is provided and that members’ expectations are met.
• Work with the Food and Beverage Manager to assess performance of front-of-house staff and implement training or deliver feedback to ensure staff provide outstanding, consistent service.
• Provide staff with necessary assistance throughout each dining service, to include filling in as an extra set of hands, offering to drop off drinks, seat parties, etc. Above all, ensure that, no matter the situation, member service is timely and uncompromised.
• Work in tandem with the Food and Beverage Manager to accomplish daily tasks necessary for the business operation of the Food and Beverage and Banquet departments.
• Lead briefings each shift to review specials, inform staff of upcoming events, and address any standing concern with staff service. Briefings should also be a checkpoint to ensure that staff are properly dressed, wearing their nametags, and are equipped and ready for service.
• Oversee the setup and breakdown of events. The Assistant Food and Beverage Manager must be able to prioritize essential staff for timely completion prior to the event’s start or promptly at its end and direct staff as necessary, and be able to adapt to changing needs over the course of an event.
• Maintain daily communication with the Food and Beverage Manager, briefing them on each shift, and informing them of particular concerns or priorities for the next day’s operation.
• Offer input as needed regarding menus or drink service to ensure food and beverage services best meet the needs of the membership.

Successful Candidates’ Qualifications and Skills

• Demonstrate experience delivering superlative food and beverage service
• Demonstrate excellent customer service and communication skills, including strong verbal and written communication skills
• Demonstrate leadership and a thorough command of management skills
• Demonstrate strict time-management skills
• Demonstrate ability to handle uncertainty or ambiguity decisively and solve problems creatively
• Demonstrate ability to handle pressure and make decisions decisively

Education and Experience Requirements

• High school diploma or equivalent
• College degree or study of hospitality a plus
• Front-of-House Service: 5 years (Preferred)
• Front-of-House Supervision: 2 years (Preferred)
• Country club experience highly desired