This position is responsible for overseeing the restaurant’s FOH operations. The Assistant General Manager will lead the FOH floor management team, be a constant floor presence, help the entire team push to reach revenue goals, minimize controllable costs, hold team accountable for projects and timelines, help create and enforce policies and SOPs, train FOH staff, schedule, open and close the restaurant as necessary, and perform additional administrative duties including overseeing payroll and employee performance reviews.

As our industry is ever changing in the current climate, the right candidate is flexible, has creative ideas to constantly grow the business and is highly motivated to meet expectations and execute changes as needs of the business evolve.

AGM applicants must be self-motivated, hard-working, detail-oriented, and highly organized. Qualified candidates should have: minimum 2 years of management level experience in restaurant management of restaurant(s) of similar caliber; strong leadership skills; extensive knowledge of restaurant service; excellent verbal and written communication skills; solid understanding of HR processes; the ability to educate, train and coach team members, the flexibility to work varying schedules, the ability to lift 25+ pounds, and proficiency in MS Office and POS systems.

Familiarity and understanding of COVID-19 regulations and operational restrictions are a must.

Job Requirements:

Finance:

• Develops and executes sales and profit plans in line with budgetary goals
• Ensures, and is accountable for, profitability of the restaurant by growing sales and controlling cost of goods
• Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools
• Ensures proper team member coverage per the needs of business while maintaining target labor costs
• Oversees all cash management functions; Maintains proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures
• Reviews daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation
• Oversees payroll processing weekly; provides final review and approval to all payroll registers
• Oversees ordering, GL management and/or inventory for certain supply categories

Operations:

• Opens or closes; Completes opening or closing checklist, as applicable
• Manages hourly employees in their daily responsibilities, providing clear, effective direction
• Prepares staff schedules
• Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers, back office administration (employee creation, menu management, etc.)

Staff Management:

• Hires, trains, supervises, manages, coaches, counsels, and evaluates hourly employees
• Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions
• Consistently monitors, coaches and encourages management team and hourly service employees to meet Company’s service standards
• Builds morale and team spirit by fostering a work environment where team members’ input is encouraged

Essential Functions:

• Able to lift 30+ pounds
• Fluent in both written and spoken English
• Must have considerable skill in math and algebraic equations using percentages
• Demonstrates positive leadership characteristics which inspire team members to meet and exceed standards
• Polished personal presentation; Grooming meets standards, as outlined by Employee Handbook
• Communicates information effectively and efficiently
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
• Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions
• Ability to perform essential job functions under pressure, maintains professionalism when working under stress
• Maintains general knowledge of location, transportation, management team, etc.
• Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system
• Participates in community events and ensures corporate social responsibility goals are met
• Ensures that all staff are compliant with Company’s policies and procedures, as well as city, state and federal laws
• Attends and/or organize mandatory meetings including staff meetings, leadership meetings, etc.
• Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
• Unpacks, stocks, & organizes all items in and around the restaurant to maintain highest level of cleanliness possible throughout restaurant pre-opening & after
• Performs all other related and compatible duties as assigned by the Owner
• Adheres to all HR policies and procedures

NYC food handlers certificate preferred.

TIPS certification preferred.

Important Note:  Effective August 16th, 2021 we are required to adhere to the Mayor's mandate that all restaurant workers must be fully vaccinated to work in a NYC restaurant. It is also a requirement that all indoor guests must show proof of vaccination; Hardscrabble strictly adheres to these mandates.

Hardscrabble Hospitality is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.