JOB SUMMARY:

The Cocktail Server is responsible for providing service to guests by taking orders for food and beverages, delivering orders to the table, and ensuring that guests have an enjoyable experience aligned with the company’s philosophy.  Service is to be conducted in an efficient, friendly, and courteous manner.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Performs all routine and assigned opening and closing procedures as well as side work.  This includes but is not limited to the set up and break down of stations, cleaning and checking tables prior to the start of service.  Is responsible for alerting management of any supply needs or related concerns prior to the start of service.
2. Responsible for maintaining a complete knowledge of all beverage and food offerings, ingredients, potential allergens, and recommendations.

1. Promptly greets guests and ensures immediate needs are provided.
2. Distributes menus, takes food and beverage orders, and delivers items as needed.

1. Place a primary focus on sales and creating new strategies for upselling and increasing check averages.
2. Provides attentive, professional and welcoming service to an assigned section and additionally assists coworkers in other sections as needed and/or instructed.
3. Monitor guests’ beverage levels, anticipating their needs and ensuring proactive and attentive service.
4. Able to answer guests’ inquiries and address any concerns in a thorough and helpful manner.

1. Ensure that beverages and food are prepared correctly and to the guests’ satisfaction. Address any concerns immediately, notifying management and the kitchen as appropriate, and ensure resolution.

1. Ensure accurate cash and credit card handling procedures in accordance to standard operating and POS procedures. 
2. Maintain organization, appearance, and cleanliness standards of all tables and working areas throughout each shift.  This includes clearing tables as necessary.
3. Ensure that customers are of legal drinking age by checking photo IDs in accordance with the law.
4. Build a professional and genuine rapport with guests, encouraging repeat business.
5. Provide guidance and support to the Bussers as needed to ensure efficiency and guest satisfaction.

1. Uses proper judgment and, when necessary, refuses service to patrons who are intoxicated or disruptive.

1. Adhere to cell phone policy.
2. Responsible for alerting management of any concern that may require escalated attention, whether it be guest or staff related.
3. Prepare guest checks with an attention to detail and ensure proper payment is received prior to guests’ departure.
4. Ensure compliance with all federal, state and local regulations as they pertain to health, safety, sanitation, food handling, etc.
5. Follow all sign in and out procedures for keys if applicable.
6. Follow proper timekeeping policies and procedures.
7. Other related duties as assigned.

Qualifications:

• Previous serving experience in a quality restaurant/hotel operation or high-level bar.
• Must have wine, liquor, and food service knowledge. Awareness of common allergies as they pertain to food service.
• Well-organized with ability to take and place food and beverage orders accurately.
• Excellent cashing handling and POS skills.
• Knowledge of New York State Health and Sanitation Guidelines.
• Ability to handle multiple tasks and work effectively, independently or collaboratively, and efficiently with time constraints in a fast-paced environment.
• Must be customer service oriented with positive interpersonal skills.
• Must be detail oriented and perform work accurately and timely.
• Ability to effectively, professionally, and respectfully communicate with co-workers, supervisors, vendors, and guests.
• Ability to maintain composure in a potentially stressful environment.
• Must be state required age to serve alcohol.
• Able to work a flexible schedule in order to accommodate business levels (weekend and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.

 Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.

While performing the essential duties of this job, the employee is regularly required to:

1. Lift and carry up to 25 pounds.
2. Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
3. Handle heavy equipment and machinery.
4. Exert well-paced mobility for periods of up to 12 hours per day and at least 60 hours per week.
5. Frequently utilize the stairs, often while lifting and carrying heavy containers and/or trays.
6. Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.