We offer great benefits, stable scheduling, and much more. Qualified applicants needs to have significant relevent experience in a high-volume and precise environment. Applicants must be able to work and lead in a team environment, communicate well, as well as operate in a precise and efficient manner.

Facilities 

• Ensures that all event and bar areas are setup/maintained and laid-out as designed and according to established floor plans and BEOs; 
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs; 
• Ensures that all music and lighting is executed as per established standards and guidelines; 

• Ensures that all furniture, fixtures and equipment in both front and back of house is maintained in a picture-perfect state of maintenance; 
• Will coordinate repair and maintenance of all FF&E with director of restaurants, director of facilities, and outside vendors as required; 
• Coordinates with Catering department in the set-up breakdown of all restaurant and bar spaces being used for events and ensures that all spaces are returned to their original condition and layouts 

Service & Product Development 

• Ensures that all departments under his/her control are operating to the established standards and guidelines; 

• Ensures that self and Events Captains are monitoring and correcting service breakdowns daily; 
• Ensures aggressive floor presence for all managers including self; 
• Ensures a pro-active approach to guest service from both managers and team members; 
• Ensures the deployment of Service Recovery standards as required to ensure complete guest satisfaction; 
• Ensures team member knowledge of all food and beverage menu items and upselling; 

• Participates and executes in the production, supply and execution of all food and beverage menus; 
• Fills in where needed to ensure guest service standards and efficient operations; 

Sales Related 

• Develop action plan for continued check falls below budget; 
• Develop action plan for upselling food and beverage items; 

• Review Catering Banquet Event Orders, reviews with teams and implements accordingly; 
• Ensures standards for handling of small groups are in place and actioned ; 

Inventories 

• Ensures weekly food, beverage, supplies, china, glass and silver inventories are completed and updated; 
• Ensures maintenance of established pars for all above items; 

• Ensures timely purchasing of above items according to budgeted guidelines; 

Personnel 

• Directs the hiring of all team members according to established standards; 
• Hiring and HR compliance is done to standard; 

• Responsible for ensuring successful training of new team members; 
• Ensures all team members are fully trained and can perform Service Recovery; 
• Makes employment and disciplinary (in cooperation with HR) decisions; 
• Fill in as needed to ensure guest service standards and efficient operations; 

Payroll 

• Schedules labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met; 
• Reviews weekly forecast volume in covers; 
• Reviews scheduled hours in line with volume range; 
• Ensure all overtime is authorized; 

• Decrease or increase staffing as required; 
• Review weekly payroll for accuracy, team member attendance, correct payout of tips, etc.; 
• Complete Absence Request Form for all approved benefit time and submit to Human Resources; 

Public Relations & Marketing 

• Informs Executive team of any celebrities and VIP visiting the facilities; 
• Ensures privacy standards are adhered to for visiting celebrities and VIP’s; 
• Works in coordination with Director of Operations, PR Company, and Director of Catering in the execution of all high profile events in food and beverage spaces as needed; 
• Is knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures; 
• Fully understands and ensures compliance with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests; 

Safety & Security 

• Is a member of the Safety & Compliance Committee; 
• Ensures team members are fully conversant with Emergency Procedures; 
• Monitors all front and back of house areas for safety hazards; 

• Ensure the following is adhered to: Storerooms and refrigerators are locked; Back door(s) is/are secured, Overnight security procedures are established and performing their duty where applicable, Bar doormen are maintaining crowd control and dining room safety where applicable 

General 

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs; 
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment; 

• Ensure service to all guests follows established standards, is consistent, efficient and courteous 
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner; 
• Knows emergency procedures (including CPR) and work to prevent accidents; 
• Knows and adheres to all liquor liability laws; 
• Is knowledgeable of restaurant policies regarding personnel and administers prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures; 

• Fully understands and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests; 
• Performs other duties as directed by senior management. 

What we can offer you:

• Competitive Salary plus Sales Commissions
• Paid Time Off, according to NYC’s Safe & Sick Leave requirements
• Pre-Tax Transit Discounts
• Medical, Dental & Vision benefits
• Employee Dining Discounts
• Employer Led Trainings
• Life Insurance & Long-Term Disability

Who you are:

• You are passionate about the Hospitality industry and thrive in fast-paced environments
• You have 3 years as Director of Events 
• Exudes excellence in hospitality both for internal and external guests.
• Excellent time management, organizational and problem-solving skills.
• The ability to work independently or as part of a team
• Analytical and organizational skills, as well as the ability to define and effectively solve a variety of changing situations under stress; ability to adapt and lead change.  
• Must possess strong interpersonal skills and the ability to resolve conflicting interests with the goal of obtaining cooperation.
• Ability to thrive in a fast-paced, entrepreneurial environment. 
• Self-driven, results-oriented, and possesses a solid track-record of leading high-caliber, upscale restaurants.
• Knowledge and skills in analyzing profit and loss statements and overall financial performance..

Essential Functions:

• The ability to speak, understand, read and write in English
• The ability to comprehend and follow written and verbal direction
• The ability to understand basic math
• The ability to work independently or as part of a team
• The ability to lift at least 30 pounds on a regular basis
• The ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day
• Adaptable in fast-paced and challenging work environment
• Organized approach to projects
• Able to take and give direction
• Able to approach their work with a sense of ownership and work with a sense of urgency
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
• Ability to perform essential job functions under pressure, maintain professionalism when working under stress
• Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards
• Polished personal presentation; grooming meets Company standards, as outlined by Employee Handbook
• Strict adherence to posted schedule and clock in/out at times
• Communicates information effectively and efficiently
• Maintains general knowledge of the restaurant, location, transportation, management team, etc.
• Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), and any additional systems as needed
• Participate in community events and ensure corporate social responsibility goals of Company are met
• Attend mandatory meetings
• Adhere to all HR policies and guidelines
• Perform all other related and compatible duties as assigned by the Management Team