Franks Wine Bar and its acclaimed co-founders Frank Castronovo and Frank Falcinelli are seeking to hire a passionate and knowledgeable General Manager to lead the team as the restaurant begins a new chapter—an effort that will only build on its reputation as one of the city’s finest dining and drinking destinations.
Who Will Love This Job
- Experienced leader who is passionate about food, beverage, and hospitality—particularly wine.
- Pro-active problem solver who is comfortable in a fast-paced environment
- Authentic hospitality professional driven to provide guests with excellent experiences
- Effective and responsive communicator who is adept in conflict resolution
- Team player with a positive attitude and willingness to roll up their sleeves
- Hands-on mentor who is enthusiastic about leading and developing a team
What You’ll Do
- Oversee the day-to day operations of the restaurant’s dining and takeout/delivery operations
- Manage proper operating standards for the restaurant, including all food safety and labor compliance in collaboration with the Executive Chef and the Franks
- Ensure an excellent and warm service experience for all guests, responding positively and promptly to guest concerns and complaints
- Drive standards of service and provide continuous support to all service staff, actively participating in service as needed
- Always ensure excellent maintenance and cleanliness of the restaurant
- Ensure the restaurant is staffed effectively to execute all service standards
- Properly open and close physical operation, including all financial reporting necessary
- Supervise all menu updates across the operation as needed, including printed, online, delivery and POS menus
- Run all technology needed to execute daily operations, including POS, delivery, and scheduling/time & attendance platforms
- Conduct monthly inventory of all small wares needed for service, order as necessary, and ensure all items are stored and maintained properly
- Work with management team to inspire, engage, and educate all staff
- Recruit, train, and schedule Front of House staff
- Maintain accurate records and reporting for payroll, corrective actions, etc.
- Achieve weekly sales goals set in collaboration with the General Manager
You Should Have
- Minimum of 2 years experience in a leadership position at a restaurant
- Expert food and beverage knowledge
- Excellent problem-solving and conflict management abilities
- Excellent written and verbal communication skills
- Proven ability to teach and mentor employees
- Outstanding communication and organizational skills with proficiency in Google Docs
- Flexible work schedule with ability to work nights, weekends, and holidays
- NY Food Handler’s Certificate a plus
- English Fluency, Spanish knowledge is a plus
- The ability to meet the physical demands for this position, including: seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.
Who We Are
FRANKS offers a remarkable, constantly changing menu of wines, from undisputed classics to new thrills, and a menu inspired by France, Italy, and Spain. The team resists all snobbishness, insisting instead on making drinkers of all kinds happier than they were when they walked through their doors. We offer a full slate of benefits, including competitive salaries, health insurance, dental insurance, vision insurance, paid time off, commuter benefits, 401(k) plan, and dining discounts.
