The Server will serve the guests while upholding the quality of food, beverage, and service. This person will ensure food and beverage service runs smoothly and that guests have pleasurable dining experiences.  

Key Focus 

• Taking guest orders in an accurate and orderly manner.  
• Making educated menu recommendations to guests. 
• Ensure all food and beverage orders are fulfilled and uphold quality. 
• Provide attentive and quality service to all guests during their experience.  

Personnel: 

• Ensure compliance with occupational, health, and safety standards. 
• Participate actively during pre-shift meeting. 
• Participate in restaurant service and team trainings.  
• Ensure consistent communication with staff members, management, and the kitchen during service. 
• Demonstrate ability to aid co-workers during service while successfully maintaining responsibilities. 

Guest Service 

• Ensures all guests consistently receive courteous and efficient service. 
• Responds positively and promptly to customer concerns and complaints. 
• Maintains guest satisfaction by monitoring and evaluating food beverage and service offerings. 
• Communicating any food allergy or special nutrition needs to kitchen staff. 
• Maintain a welcoming and orderly restaurant environment. 
• Builds relationships with repeat guests. 
• Completes side work according to the schedule. 
• Ensures consistent execution of company policies and procedures including recently created and evolving COVID guidelines 

Service Standards 

• Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service. 
• Reliably complete all assigned side work. 
• Follow all company policies and procedures including recently created and evolving COVID guidelines. 
• Demonstrate knowledge of Department of Health (DOH) standards. 

Company Values 

• Understanding that we require a positive and respectful attitude in the workplace.  
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience.  The full definition of these values is in our company handbook. 

Physical Demands  

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.  

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.  

We are an equal opportunities employer, all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.