Job Title: General Manager

Reports to: Director of Operations/Service

Employment Status: Full-Time, Exempt-Salary

We are looking for a team leader who is energetic, detail-oriented, analytical, rigorous, highly organized, passionate about hospitality, and experienced. This Individual should also create a culture of diversity, inclusivity, collaboration, and teamwork. Advanced interpersonal skills to help navigate complex working relationships and a strategic mindset that allows to plan and develop talent management, training, and safety.

Essential Functions and Duties:

The position of General Manager is an overall leadership position responsible for the overall quality of guest experience, food & service, financial performance, and maintenance of the property and all staff within it.

Supervisory Responsibilities:

• Recruits, interviews, and hires.
• Oversees the daily workflow of the department.
• Coach and mentor other managers in the outlets.

What we are looking for:

• Creative input in all areas of service, products, and atmosphere; including overseeing the implementation of service standards and training manuals for each position and each outlet.
• Front-of-House hiring, retention, and scheduling.
• Staff training, mentorship & development, and morale
• Development of training manuals, SOPs, and timelines
• Maintain standards of service to industry relevance, growth, profitability, and all-around quality
• Embody and model the leadership and accountability that you will hold your team to
• Establishment and execution of product cost, labor cost, and expense goals for all departments and outlets within the guidelines and assistance of the MML Executive Team
• Management development and creation of systems for hiring & reviews; mentorship and training of existing and new management to encourage company and personal growth in all hospitality skills: operations, floor management, administrative duties and daily service.
• Overall building & equipment maintenance
• Bookkeeping and bill payment, understanding & ownership of the PnL; establish clear and consistent day-to-day communication of finances and performance with the MML Executive Team and partners.
• Creation of strong communication and teamwork with BOH chefs and hourly staff and MML Team via daily Avero notes, emails, and verbal communication.
• Create and sustain a strong and meaningful professional relationship with MML Partners
• Participate in and contribute to creative strategies to help grow the current business including programming and incentives to drive traffic.
• Capture and retain regular guests.
• Nurture the previous clientele and continue to create new connections in the local community.
• Maintenance of Restaurant to MML & Pitkin County Health Department Standards
• Other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Working understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite
• Bachelor's degree in human resources or related field and/or equivalent experience.

Education and Experience:

• Four years of progressive experience in high-volume food production or catering
• At least 3 years of previous high-level experience in a well-established restaurant
• An equivalent combination of relevant education and/or experience is considered.
• Ability to work in a high-stress environment.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

MML Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.