We are seeking an empathetic and passionate DC Area Cafe Manager and FOH Instructor to educate our students and support the development and smooth management of our social venture. They will help to design operations of a new and growing business, supporting the design of the Emma’s Torch cafe in the DC area and managing it once open. This team member will be responsible for managing Emma’s Torch cafe, collaborating on the design and support of enterprise operations, providing a safe and constructive work environment for the students, and managing the day-to-day front of house & service operations. The DC Area CafeManager and FOH Instructor position at Emma’s Torch is a unique opportunity to work in a restaurant that allows you to be actively involved in all aspects of the operation, as well as practice and develop your teaching and leadership skills as you work with our unique student base.

• Guest Experience (40%)
• Helping to manage the social enterprise, including touching tables, running food, overseeing staff, and monitoring the door as needed
• Ensure each guest has a positive and meaningful experience, driving repeat visits
• Open and close the restaurant, including preparing and reconciling closing banks, conducting pre-shifts with your team, writing daily recaps, and doing the final restaurant walk-through.
• Build and maintain strong, long-lasting guest relationships with Emma’s Torch through hospitality, service and marketing efforts
• Collaborate with the marketing team to build and promote operations-related content across all marketing and social channels
• Ensure Emma’s Torch social enterprises run smoothly, ensuring cleanliness, professional standards, and all regulations are met
• Maintain working knowledge of restaurant dishes and operations, to effectively replicate and teach to students
• Assist with scheduling,labor control, and DOH guidelines
• Systems and Process Management (30%)
• Accountable for efficient systems and processes in all facets of the operation at social enterprises, including reservation, POS, online ordering & delivery, and purchasing & inventory systems 
• Assure excellence in all restaurant collateral including menus, signage, etc.
• Develop relationships with vendors 
• Collaborate with Culinary Director and Sous Chef on menu costing and rollout
• Teaching & Mentorship   30%
• Mentor and support students throughout their experience at Emma’s Torch enterprises in the DC area
• Be an example for work ethic, accountability, conduct, training, organization, sanitation, professionalism  in a professional environment
• Understand and communicate Emma’s Torch values and brand philosophy to guests, staff, and set the tone for a positive work environment
• Assist in providing training to students
• Provide clear, transparent, honest feedback on performance issues

Experience:

• 5+ years progressive experience in the Front of House
• Food Safety Handler’s License  within three months of hiring
• Knowledge in the Google Suite / Microsoft Office
• Experience with POS and Cash Handling (proficiency with Toast a plus)
• Available for a Wednesday-Sunday schedule

Skills and Approach to Work:

• Passion and enthusiasm for our mission
• Team player with a positive, can-do attitude
• Understanding of culturally conscious conflict resolution skills  and an ability to handle situations with an awareness of and sensitivity to trauma
• Committed interest in teaching, mentoring, and the advancement of culinary arts in the restaurant industry
• Outstanding communication, supervisory, and problem-solving skills
• Self-motivated with an excellent work ethic
• Proficient in English (additional languages a plus)
• Able to lift up to 50 lbs
• Able to stand/walk for at least 8 hours
• Able to work Full-Time, mornings, nights, and weekends as needed
• Ability to perform essential job functions when working under stress, in fast-paced environments

Emma’s Torch encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort.

Emma’s Torch is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.