San Francisco, CA

General Manager

Modernist More Info

San Francisco, CA

Full Time • Salary ($95k - $105k)

Expires: Apr 14, 2023

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Required Years of Experience

2 years

Job Details

Founded in 2015, Modernist is a different kind of private social club, offering a “modern cheers” experience, co-created by a community of fun, respectful, and accomplished individuals. We bring amazing people together for thoughtful discussions and masterful experiences. Our clubhouse features an award-winning cocktail program and Asian cuisine dining offerings.

WHAT WE PROVIDE:

• Competitive Annual Salary & Bonus potential (100k+ pending experience)

• Generous medical and dental plans

• 401k program

• Paid vacation & sick time

• Great family-style work environment

ESSENTIAL FUNCTIONS (including but not limited to):

• Extensive experience managing a large, diverse staff with an emphasis on, hiring, training, coaching, and cultivating a teamwork atmosphere

• Responsible and manage daily operations for the facilities' day-to-day operations

• Enforce restaurant standards, policies, and procedures with all managers and staff

• Manage the quality of service and overall guest experience by "on-the-floor" involvement with staff and guests

• Return business telephone calls, emails, SMS, and answer correspondence

• Provide accurate daily reports and feedback on performance and sales to the management team

• Attend and/or conduct weekly, monthly, and quarterly meetings

• Manage staffing levels and create schedules that support customer service and daily operations within budget

• Ensure an efficient work environment by managing customer and employee complaints, modifying procedures and processes to meet deadlines

• Ensures the accuracy, completion, and reconciliation of all financial transactions

• Ensures all financial goals and budgets are met

FINANCIAL REPORTING AND ANALYSIS

• Weekly reporting on sales to budget

• Weekly reporting on labor to budget for the BOH and FOH with ownership

• Review monthly with ownership, and financial trending to strategize on any needed improvements and opportunities

• Monthly reporting and comments for the P and L close to ownership

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum 2+ years of Restaurant Management experience in a high volume (over $4m per year in sales)

• Extensive food, wine, and spirits knowledge is required

• Must be proficient with Microsoft Word/Excel, Google Docs, POS systems

• Excellent skills with all reservation systems (ie. OpenTable, Yelp Reservations, Resy, Tock)

• Punctual and reliable attendance; flexible to work schedule including weekends and holidays

• Ability to speak, read, and write English fluently

• Ability to communicate clearly and concisely with staff, management team, and the public

• Ability to manage effectively in a fast-paced environment; maintain composure under adverse conditions

• Ability to motivate staff and maintain a cohesive team

• Ability to coach, train, discipline, and mentor staff

• Strong problem-solving and team-building skills

• Strong knowledge of customer service techniques

• Strong operational background and knowledge

• Frequently stand for prolonged periods of time over the course of an 8-hour day

• Must have ServSafe California Food handlers certification

• Performs other duties as needed

MEASUREMENT OF SUCCESS:

• Communication: Consists of exchanging routine information and processing necessary paperwork as needed

• Field procedural questions, receiving and disseminating requested information, conveying the results of meetings, giving or receiving routine information over the phone, processing mail, reading reports, writing reports/memos/letters, and routine financial reporting and general desk work

• Accurately and timely analyze/prepare budgets on a monthly, quarterly, and annual basis

• Meet or exceed monthly budgets and goals on a regular basis for all categories: Sales, Labor, Cost of Goods Sold, fix and variable expenses

• Submit all reports on time and ensure accurate data and records 100% of the time

• Understands the financial aspects of the business and sets goals and measures and documents staff progress and success

• Motivating/reinforcing, disciplining, managing conflict, staffing, and training/developing of staff

• Ability to create an environment in which employees will experience positive morale and recognition

• Helps employees grow and develop their skills and capabilities through education and on-the-job learning

• Lead by example and provides recognition when others do the same