Front of House Staff

Company Description

Home to golfers and future golfers across the city since 2016, Brooklyn Greens expanded in 2021 to a 4000sqft golf facility, bar and Pro Shop (retail space) and event space. Our goal in expanding the business was to also expand the way golf exists in our community. We're looking to hire neighbors who support our mission of making golf more accessible and approachable for everyone in Brooklyn!

Employees at Brooklyn Greens are the keepers of our community of new and vintage golfers. They are responsible for all aspects of the golfer’s experience from starting off a tee time or lesson on one of our virtual golf simulators, to taking food and beverage orders - ensuring each golfer and future golfer at Brooklyn Greens is excited about coming back and feels welcomed into the golf community and culture we’re rebuilding. 

We are looking for golf gurus, community organizers, and hospitality heroes to join our FOH team!

About the FOH position @ Brooklyn Greens

• Greet customers and guide them through their experience - on a golf simulator, through our retail space or at the bar.
• Build a general knowledge base of how to use golf simulators in order to conduct basic simulator maintenance and troubleshooting for golfers.
• Manage and make Tee Times using our booking system.
• Resolve customers' questions and grievances in a proactive, kind, and welcoming manner.
• Serve our packaged snacks and drinks (canned and corked wine/beer, draft beer, simple cocktails).
• Check out golfers for their bookings, retail, food and beverage items using our POS system. 
• Bus and clean up before and after golfers routinely. 
• Perform opening and/or closing duties as needed.

How your FOH expertise can evolve

As a small business, we look to inspire our team to tap into their passions. We understand that people wear many hats and enjoy expressing themselves through it. Although these interests are not required for our FOH positions, we’re curious about your openness to and experience with the following should an opportunity to grow your FOH role (and compensation) arise:

• Plant management
• Social Media and Content Creation
• Retail management
• Vintage Buying
• Golf Instruction
• Employee Training 
• Culture Initiatives
• Food management
• Vendor relations
• Event coordination

About you!

• Availability to work 30-40 hours per week, with nights and weekends (Potential Operating Hours: 7am - 2am).
• Experience working in front-of-house food or drink service and using point-of-sale.
• Customer experience minded - attention to the details that make our experience unique and help golfers to feel part of the community.
• Self-sufficient and able to problem solve effectively and proactively in the moment.
• Ability to implement and execute company policies and standard operating procedures.
• Reliable, on time, early, or not afraid to give a heads up. Proven accountability.
• While not a manager, able to provide feedback and training support for new hires.
• Experience coordinating Q&A, bookings, and other inquiries from customers via text, email, and phone. 
• NYS Food Protection Certification required.
• Availability on nights and weekends. 
• Open to learning or expanding knowledge of golf, golf simulators, and golf clubs to best support community.
• Nice to have hospitality experience: training employees, lead bartending, initial point of contact for new hires 
• Nice to have tech experience: Square, Wix Bookings, Slack, GSuite, Foresight Sports, Apple TV, Sonos.

Compensation & Benefits 

• Compensation starts at $15/hour + tips (average increase to $20-25/hr)
• Discounts on all food, drink, and retail items.
• Discounted and FREE access to events at Brooklyn Greens (comedy shows, live music, golf competitions, and more!)
• FREE golf
• FREE Citibike membership for employees working 30 hours a week or more