House of AN, the restaurant group behind Crustacean Beverly Hills; AnQi South Coast Plaza; AnQi Shaken & Stirred; Tiato Santa Monica; Crustacean San Francisco, and Thanh Long San Francisco, is looking to hire an experienced Service Manager for our flagship restaurant, Crustacean Beverly Hills. This is a full-time position with negotiable compensation and benefits.
Crustacean Beverly Hills has been in business for almost 30 years and we are looking to expand our team with a powerhouse organized and goal-oriented Service Manager
Our ideal candidate is a self-starting leader with impeccable customer service skills and conflict-resolution capabilities.
This is a full-time position with negotiable compensation and benefits. Candidates may be considered for another management position depending on their prior work experience and flexibility.
Candidate must have:
- Previous restaurant managerial experience
- Experience managing large-scale staff
- Working knowledge of food and beverage menu
- Sharp financial management skills
- Knowledge of restaurant management software — if you are unfamiliar with our software, you must be adept at learning and picking it up quickly.
- Excellent and effective communication skills
- Ability to adapt and make decisions quickly in a fast-paced environment
- Strong understanding of dining service standards and execution for an upscale casual establishment
- Strong customer service and people skills
- Strong organizational skills
- Food Handler's Certifications
- Minimum of 3 years of restaurant management
Some Job Tasks and Responsibilities Will Include:
- Coordinate daily FOH and BOH restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Staff Scheduling
- Appraise staff performance and provide feedback to improve productivity
- Manage the restaurant’s good image and suggest ways to improve it
- Assist in training new and current employees on proper customer service practices as needed
- Implement policies and protocols that will maintain future restaurant operations
- Supervise staff and ensure guests are happy and taken care of
Key Competencies
- Strong leadership, motivational, and people skills
- problem-solving
- organizing and planning
- resource allocation and management
- delegation
- effective communication
