The Dining Room Manager will assist the Assistant General Manager and General Manager in overseeing the operations of the food and beverage operation, upholding the quality of food, beverage and service. The Floor Manager will work in cooperation with the management team to ensure efficient restaurant operations. 

Key Focus 

• Oversee food and beverage operations to ensure quality of service, food, and beverage. 
• Lead and Manage Front of House staff to uphold standards of service. 
• Ensuring guests have an enjoyable dining experience as well as building guest relationship for repeat guests.  
• Serves as a role model and sets a positive example in all aspects of the business. 

Personnel Management 

• Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining hourly staff.   
• Develops and mentors team through clear staff communication, constructive feedback, and performance reviews. 
• Creates an environment for employees that align with the company culture through constant communication and reinforcement in order to increase staff retention.  
• Serves as a role model and sets a positive example in all aspects of the business. 
• Motivate employees and utilize leadership skills through ongoing culinary, beverage, and service training and development. 
• Provide direction, instruction, and education to all Front of House employees. 

Guest Service 

• Ensures all guests consistently receive courteous and efficient service from all team members. 
• Responds positively and promptly to customer concerns and complaints. 
• Maintains guest satisfaction by monitoring, evaluating and auditing food, beverage and service offerings to initiate improvements. 
• Builds and develops relationships with repeat guests. 

Service Standards 

• Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service. 
• Follow all company policies and procedures including recently created and evolving COVID guidelines. 
• Demonstrate knowledge of Department of Health (DOH) standards. 

Company Values 

• Understanding that we require a positive and respectful attitude in the workplace.  
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience.  The full definition of these values is in our company handbook. 

Physical Demands  

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.  

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.