Service Manager
Alcove is a vibrant neighborhood restaurant, with food inspired by the farm coast and hosted in a beautiful waterfront space in Boston’s West End.
Scope & General Purpose: As a Service Manager, you will guide and shape the service, operations, and overall guest experience at Alcove Boston. The primary focuses of this role are team leadership with all FOH team members, team training, guest relations, and beverage education. Alcove managers work collaboratively to drive daily sales and operations and activate the neighborhood community.
Service Managers are committed to the following job components, designed to create a meaningful, growth-oriented position:
- Recognize that Alcove success is centered around working with all team members, with varying skill sets and experience level
- Cultivate meaningful relationships with the management team, staff and Alcove guests that express a commitment to Alcove’s identity, growth, and guest experience
- Be a business-oriented leader, understanding that smart decision making around purchasing and team scheduling impacts all elements of restaurant operations
- Exude passion for hospitality, restaurant operations, and Alcove as an identity
Schedule: Full Time, varying schedule, across Alcove’s business hours
Job Requirements:
- Minimum 2 years’ experience working in the hospitality industry, preferably in management
- Ability to work well under pressure in a fast-paced, ever-changing work environment
- Excellent verbal and written communication skills
- Highly organized, with strong attention to detail
- High integrity and professionalism
- A positive, joyful, upbeat, and energetic attitude – leading by example
Growth Trajectory: This position is being created with an ambitious growth path to General Manager and/or further operational growth.
Alcove is an equal opportunity employer. All employment decisions are made without regard to race, color, age, sex, religion, gender, transgender status, gender identity or expression, national origin, disability, genetic information, or other protected characteristic as outlined by federal, state, or local laws.
