JOB SUMMARY
As the lead member of the front-of-house service team, the Maitre D’ manages the dining room staff, greets customers and ensures the highest possible standards of service. Responsibilities include setting the ambience and atmosphere of the restaurant, supervising the overall appearance and acting as the primary liaison between the kitchen and dining room. The Maitre D’ creates a positive work environment for our employees through friendly, caring and professional communication, making sure to pass down a culture of excellence. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include but not limited to: 

• Effectively lead a team of hospitality professionals to deliver outstanding service and a superior guest experience 
• Act as the liaison between the kitchen and front-of-house staff to guarantee that a common vision is shared 
• Have an extensive knowledge of our restaurant's food offerings and beverage program 
• Reinforce company standards, including uniform, grooming and timeliness of employees 
• Assist in handling payments from guests, manage the cash register and prepare payroll as needed 
• Inspect dining and service areas, equipment and storage areas for organization and cleanliness 
• Perform station opening/closing and side work duties for every shift 
• Relay all guest comments or suggestions to the restaurant manager on duty 
• Assess customer complaints and inquiries and assist the restaurant manager in resolving guest complaints 
• Report all equipment problems and maintain issues to management and request work orders for repairs 
• Ensure compliance with health, sanitation, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members 
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor 
• Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table, Posi and CTUIT 
• Create a welcoming environment for guests, greeting them, thanking them, and saying “good-bye” 
• Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure 
• Embody and deliver on exceptional service and hospitality 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Furthermore, the individual must be able to multi-task, manage time efficiently, possess excellent communication skills, maintain a positive attitude and a professional demeanor and have a strong work ethic. Must have a flexible schedule, available to work daytime, evening and/or weekend shifts. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to provide verification of legal right to work in the United States. Must be eighteen (18) years of age or older. 

EDUCATION and/or EXPERIENCE
2 years of previous and relevant experience in a high-end, high-volume restaurant. 

LANGUAGE SKILLS  
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, training materials, and procedure manuals. Ability to communicate effectively with co-workers and guests. 

MATHEMATICAL SKILLS 
Ability to perform basic mathematical functions as relates to the essential functions of the job. 

REASONING ABILITY  
Ability to carry out detailed and specific written and/or oral instructions. Ability to problem solve in standardized situations. 

CERTIFICATES, LICENSES, REGISTRATIONS 
It is the employee's responsibility to secure and maintain current status of all required certificates, licenses, or registrations when required by local, state, or federal government agencies, including a valid Food Handler Card and a valid Alcohol Awareness Training Certificate. Must have upon hire. 

PHYSICAL DEMANDS   
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

While performing the duties of this job, the employee is required to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting. Hands and fingers are used to handle food, beverages and/or equipment. The employee is frequently required to stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. 

WORK ENVIRONMENT   
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

The noise level in the work environment is usually moderate to loud, generally in an indoor setting. The employee will work a varying schedule to include evenings, weekends, holidays, and extended hours as business dictates. While performing the duties of this job, the employee is frequently exposed to smoke, heat and/or cold.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description has been approved by the Company. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.