• Responsible for guiding the guests through their dining experience.
• Graciously greeting and guiding guests as the primary contact throughout their experience.
• Communicate with chefs, managers, and sommeliers to ensure guest satisfaction.
• Work with a sense of urgency to properly manage time and resources.
• Obtain a passion for detail and a willingness to learn.
• Responsible for knowledge of all menu items and preparations and can describe every product and menu offering.
• Full awareness of allergens and potential substitutions.
• Knowledge of grape varieties and styles of wine and can use knowledge to sell items and make educated suggestions to our guests regarding wine, spirits, and beer pairings are preferred.
• Input all orders accurately into the point-of-sale system.  
• Provide all appropriate paperwork at the end of each shift, such as signed guest receipts, manager voids, etc.
• Handle complaints with genuine concern and elevate to the manager at all times. 
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments.
• Provide each guest and partner a friendly welcome and farewell to ensure a positive and memorable visit.
• Complete specific pre-service duties, side work and station maintenance, and applicable closing duties.
• Maintain a gracious, pleasant, and friendly attitude while contributing to a teamwork-based work environment.
• Adhere to the Dress & Appearance Policy.  

Preferred Qualifications:

• Exceptional leadership skills with 5 years of experience in Los Angeles hospitality
• Excellent knowledge of all aspects of dining room service
• Commitment to excellence and professionalism in all aspects
• Ability to work under a high-pressure, fast-paced environment, both individually and as part of a team