Pen Ryn Estate, a 100 acre estate,is home to unique waterfront event venues Pen Ryn Mansion, Belle Voir Manor and now River’s Edge Garden Pavilion! We are a historic riverfront estate having graced the banks of the Delaware River for over 275 years. Located in the heart of Bucks County, our event venues provide architectural details like no other but also provide a unique and tranquil setting for you and your guests!

REPORTS TO: Owner

POSITION SUMMARY:
The General manager is responsible for all aspects of operations at the venues, to day-to-day staff management and hosts. The individual should be an ambassador for the brand. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction, while working very closely with the hotel owners.

Responsible for managing the Venue’s management team (HOD's) and overall venue targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures.

GM DUTIES AND RESPONSIBILITIES:

• Oversee the operations functions of the venue, as per the Organizational chart.
• Hold regular briefings and meetings with all heads of departments
• Ensure full compliance to venue operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and overseeing the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the venue’'s annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Manage on-going profitability of the venue, ensuring revenue and host satisfaction targets are met and exceeded
• Ensure all decisions are made in the best interest of the venues and management
• Deliver venue budget goals and set other short and long term strategic goals for the property
• Developing improvement actions, carry out costs savings
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the venue’s business reports on a daily basis and take decisions accordingly
• Ensure that monthly financial outlooks for Food & Beverage, Admin & General, on target and accurate
• Prepare a monthly financial report for the owners
• Draw up plans and budget (revenues, costs, etc.) for the owners
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services
• Act as a final decision maker in hiring a key staffs
• Coordination with HOD's for the execution of all activities and functions
• Overseeing and managing all departments and working closely with department heads
• Manage and develop the Venue Executive team to ensure career progression and development
• Be accountable for responsibilities of department heads and take ownership of all complaints
• Provide effective leadership to venue team members.
• Lead in all aspects of business planning
• Respond to audits to ensure continual improvement is achieved
• Responsible for safeguarding the quality of operations both (internal & external audits)
• Responsible and attentive to legalization, Bucks County Health Department, Occupational Health & Safety Act, fire regulations and other legal requirements and obligations

PREREQUISITES:

The ideal candidate is a seasoned and highly intelligent venue professional with outstanding management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

A university degree in hotel management or a related field with Experience in opening, managing or repositioning a hotel with a clear track record. Excellent computer system skills.

EXPERIENCE:

At least 10+ years experience in the hospitality industry. And 5 to 10 years of experience as a General Manager or Asst. General Manager.