Host/Reservationist
Reports to: Managers (both Kitchen & Dining Room) / Maitre D’

As a host/reservationist at Al Coro, you are responsible for cooperating with the Maitre D’, Management team and fellow hosts/reservationists. You are the first impression of the restaurant and should greet each guest with a warm, friendly demeanor. Your goal is to maximize reservations with a thorough understanding of our book while delivering delightful, efficient service. The Reservationist must be meticulous ensuring every detail of a guest’s reservation has been accurately recorded with established procedures. The role of the Reservationist is integral to the success of the restaurant.

CANDIDATE REQUIREMENTS

• Must have experience working as a Host/Reservationist in a restaurant 
• Experience working with Resy is preferred
• Must have strong organizational skills and attention to detail 
• Must be knowledgeable of Industry critics & awards
• Must be able to lift & a carry at least 50 pounds
• Must be able to stand for long periods of time
• Must be comfortable with repetitive motions (such as walking, bending & standing)
• Must have full schedule availability
• Must be able to take constructive feedback and work well in a team dynamic
  
  

SERVICE RESPONSIBILITIES

• Efficiently and politely manage all phone, email, internet & “in person” inquiries
• Ensure all reservations are recorded/tagged accurately and promptly into system
• Maximize daily reservations and guest counts
• Create daily floor plan sheets: detailing reservations and VIP guests
• Work with Maitre D’ to provide accurate wait times to guests if/when necessary
• Know and be able to explain what ’Al Coro,’ means 
• Know historical information about the 85 10th Avenue building and have knowledge of “who’s who” at all 3 spaces at our location
• Protect Establishment and Patrons by adhering to sanitation, safety and alcohol control policies
• Maintain knowledge of F&B menus to assist with customer inquiries
• Complete admin duties: printing, copying, scanning, faxing, Microsoft, PDFs
• Attend training sessions and team meetings as required

IN-SERVICE RESPONSIBILITIES (if applicable)

• Be warm, knowledgeable and professional
• Ability to listen, communicate, and make connections with every interaction
• Manage the flow of the guests into the dining room and bar areas- transferring pertinent information to the proper parties while maintaining a calm demeanor
• Identify and report problems to management immediately 
• Implement and follow steps of service