Intimate restaurant that seats about 70 guests and opened 2 1/2 years ago. Originally focused on brunch using local, seasonal ingredients but now expanding to offer dinner services 3x/week to highlight our Executive Chef (Grace Goudie's) culinary expertise. She worked under Chef Thomas Keller at Ad Hoc and The French Laundry and is bringing elevated dining to the Chicago suburbs. Winner of Daily Herald's "Best New Restaurant" in 2021 and Top Picks for "Best Brunch" and "Best Business Lunch" in 2022. Unique opportunity to join our team at the management level while we grow.

Role: Front-of-house supervisor working closely with the management team to manage day-to-day operations and ensure hospitality excellence. This role would effectively serve as manager on duty as needed, when a Manager is not on site.  

Responsibilities:

Support the Manager in the following day-to-day operations:

• Hours: Wednesday mornings, Thursday through Saturday evenings, and Sunday mornings. Schedule is subject to change based on business needs.
• Opening the restaurant and setting up for a smooth and successful operation.
• Turn on lights, music, and adjust the thermostat.
• Inspect restaurant interior and exterior to ensure everything is clean and ready for service.
• Assign server sections on the floor map. 
• Assign servers to side and closing duties.
• Conduct pre-shift with staff (discuss covers/reservations for the shift, special menu items, menu changes, new menu items, 86 items, upcoming events, etc.)
• Coordinating daily FOH restaurant operations including management of reservations and table layouts.
• Working closely with FOH staff and providing guidance and direction to ensure that the hospitality received at Scratchboard Kitchen exceeds guest expectations across all touchpoints (phone, curbside pickup, host stand, table, etc).
• Ensure that the highest level of quality is achieved in both product and service capacities, including personally interacting with all guests during their visit and gathering feedback.

• Touching tables throughout the shift to ensure service is on point and overall guest satisfaction is exceeded.
• Responding efficiently and resolving all customer feedback and complaints that occur during the shift.
• Closing the restaurant and setting up for a smooth and successful next day.
• Ensure that the Server/Bar/Server Assistant/Food Runner closing side work checklists are completed in full.
• Check over the entire restaurant (indoors & outdoors/alley way) including bathrooms for cleanliness and prepped for the next business day.
• Reconcile all Server/Take Out cashouts & collect house money.
• Ensure that the cash drawer is par’d to $200 and reconcile any discrepancies. Complete cash drop into bank bag.
• Run close out day in Toast and reconcile any open checks or discrepancies.
• Check all employee time cards and job codes for accuracy.
• Turn off lights, music, and adjust the thermostat for non business hours.
• Ensuring compliance with all relevant regulations and health code requirements
• Administrative tasks
• Hiring and training as needed
• Additional responsibilities may include fielding and responding to requests for catering and private events as well as managing events/private parties/catering.

• Team leadership and ability to motivate
• Collaborative and positive approach to problem-solving
• Resourcefulness
• Hospitality excellence, warmth, and professionalism in all guest interactions
• Ability to remain calm and professional in stressful situations
• Strong communication with FOH team and BOH team

Compensation: Salary based on experience; opportunities for raises and potential bonuses

Benefits & Perks: Health Insurance, Voluntary Vision & Dental Insurance, Paid Time Off, Dining Discounts