The Host will work closely with the Maitre’d of the restaurant, upholding the restaurant’s quality of service. This person will work with the reservations team, Maître’d, and managers to ensure that guests are serviced properly to have pleasurable dining experiences.  

Key Focus 

•   Ensure all guests consistently receive courteous and efficient service. 
•   Follow seating guidance as directed by Maitre’d and Manager on Duty 
•   Communicates with the restaurant staff on reservation and guest notes before and during each service. 
•   Maintains a welcoming and orderly restaurant environment.  

Personnel: 

• Help guide new hosts on front desk responsibilities and standards. 
• Works with the reservation team to ensure reservations are booked efficiently to maintain smooth operations.  
• Communicates with the restaurant staff on reservation and guest notes before and during each service. 

Guest Service 

• Ensures all guests consistently receive courteous and efficient service. 
• Responds positively and promptly to guest concerns and complaints. 
• Maintains guest satisfaction by following seating guidance at the direction of Maître’d or Manager on Duty.  
• Maintains a welcoming and orderly restaurant environment. 
• Builds relationships with repeat guests. 

Service Standards 

• Maintain the high standards of cleanliness and appearance throughout all areas of the restaurant. 
• Follow all company policies and procedures including recently created and evolving COVID guidelines. 
• Follow all Department of Health (DOH) standards.  

Company Values 

• Understanding that we require a positive and professional attitude in the workplace.  
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience.  The full definition of these values is in our company handbook. 

Physical Demands  

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.  

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.