PRIMARY OBJECTIVE OF POSITION:

To provide friendly, courteous and professional service to guests in the hotel Bar, while maintaining high level of service as per Langham Hospitality Group and Forbes standards.To participate in the creation of innovative beverage lists and offerings.

RESPONSIBILITIES AND JOB DUTIES:

• Ensure proper set-up for the bar in assigned sections with attention to details.• Maintain the cleanliness of the bar during service.
• Inspect linen, silver, china, glassware and other bar items for cleanliness and appearance.
• Properly mix alcoholic beverages according to recipes and prudent portion control. Open/pour wine at the bar per Langham Chicago Forbes Standards.
• Issue receipts, accept payments, verify charges, record charges in order to balance bank.
• Knowledge of the hotel facilities and local city attractions to respond to guest inquiries
• Assist in cleaning, polishing and stocking glassware throughout the service.
• Serve food, coffee, water and other beverages to customers as required by guests.
• Resolve complaints in regards to guest experience in positive and professional manner.
• Cooperate closely with other members of the outlet team including servers, porters and kitchen associates.
• Communicate with Restaurant Management on a daily basis.
• Clean bar/restaurant area during and after meal periods.
• Positive team player with the ability to get larger tasks completed.
• Acquire a working knowledge of the hotel, in house facilities and local information to respond to customer inquiries about the area.
• Follow health and safety procedures.
• Work well in a team atmosphere and independently.
• Self-motivated and friendly, able to work with a diverse team of people.
• Attend monthly department meetings.
• Perform general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
• Perform other duties and responsibilities as requested e.g., special guest requests.
• Must adhere to All State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
• Other duties as assigned such as assisting security with disorderly guests.
• Report to duty as scheduled by direct supervisor according to operating hours.
• Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.
• Be fully versed in all Forbes service standards.
• Other duties as assigned by direct supervisor.

EXPERIENCE REQUIRED:

• Prior Bartending experience in high end restaurant/bar capacity required.