Job is saved!

Click your avatar to
access saved jobs and applications

Celebrity Services Agent
Gaylord Rockies Resort & Convention Center
6700 North Gaylord Rockies Boulevard, Aurora, CO
Gaylord Rockies Resort & Convention Center hiring Celebrity Services Agent in Aurora, CO

Gaylord Rockies Resort & Convention Center hiring Celebrity Services Agent in Aurora, CO

Gaylord Rockies Resort & Convention CenterMore Info

Full Time • Hourly ($20.50)
Expired: Dec 21, 2022

Sorry, this job expired on Dec 21, 2022. Below are other jobs that may be of interest to you.

Required Years of Experience

0-1 years


Job Details
Job Number 22191379
Job Category Rooms & Guest Services Operations
Location Gaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

 

Provide personalized and detailed guest service assistance to VIP guests throughout their stay offering smooth registration and departure procedures. Review and log guest preferences/traces in computer systems. Respond to requests for visitor information, special arrangements, activities or services by making arrangements or identifying appropriate providers. Respond to special requests from VIP guests with unique needs and follow up to promote satisfaction. Gather, summarize and provide information about the property and the surrounding area amenities, including special events and activities. Contact appropriate individuals or departments as necessary to resolve calls, requests or problems. Understand and assist with reservation services. Post charges (e.g., telephone calls, tickets, valet parking, etc.) to guest accounts. Collect payment for services rendered. Inspect VIP guest’s rooms and deliver gifts and requested items prior to guest arrival. Review and update logs and document in appropriate computer systems.

 

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.

 

The pay rate for this position is $20.50 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.


Compensation Details

Compensation: Hourly ($20.50)


View Job Description

Open Jobs From Gaylord Rockies Resort & Convention Center


Guest Service Support Expert
Full Time • Hourly ($18.50)
Require min. 0-1 years of experience
Host or Hostess
Part Time • Hourly ($17.50)
Require min. 0-1 years of experience
Cook II
Full Time • Hourly ($20.50)
Require min. 0-1 years of experience
Executive Restaurant Chef
Full Time • Salary ($92k - $115k)
Require min. 0-1 years of experience
Cook II
Full Time • Hourly ($20.50)
Require min. 0-1 years of experience
Cook I
Full Time • Hourly ($22.00)
Require min. 0-1 years of experience

Other jobs you might be interested in


+2 Awards
Guest Service Support Expert
The Ritz-Carlton, Denver
Full Time • Hourly ($14.64)
Marriott International
Denver, CO • Luxury Hotel
Award
Guest Service Support Expert
Gaylord Rockies Resort & Convention Center
Full Time • Hourly ($18.50)
Marriott International
Aurora, CO • Full Service Hotel

Full Service Hotel, Boutique Hotel, Resort / Lodge

Part of Marriott International

Awards
2020
Guest Service Support ExpertHost or HostessCook IISee all open jobs (6)