Amado Grill is looking for a Floor Manager!
At Mattos Hospitality our purpose is to create an inspiring, sustainable, and prosperous business that brings joy, takes care of others, and helps build community through craftsmanship around the table. Our company culture supports the growth and development of our employees and provides opportunities for education and advancement.
*The Candidate must have experience in a 2 or 3 Michelin stablishments*
Purpose
The Floor Manager will assist the Service Director in overseeing the operations of the restaurant, upholding the quality of food, beverage and service. The Floor Manager will work in cooperation with the management team to ensure efficient restaurant operations.
Key Focus
- Oversee restaurant operations to ensure quality of service, food, and beverage.
- Lead and Manage Front of House staff to uphold standards of service.
- Ensuring guests have an enjoyable dining experience as well as building guest relationship for repeat guests.
- Serves as a role model and sets a positive example in all aspects of the business.
Personnel Management
- Accomplishes human resource objectives by recruiting, selecting, orienting, assigning, scheduling, coaching, counseling and disciplining hourly staff.
- Develops and mentors team through clear staff communication, constructive feedback, and performance reviews.
- Creates an environment for employees that align with the company culture through constant communication and reinforcement in order to increase staff retention.
- Serves as a role model and sets a positive example in all aspects of the business.
- Motivate employees and utilize leadership skills through ongoing culinary, beverage.
- Provide direction, instruction, and education to all Front of House employees.
Guest Service
- Ensures all guests consistently receive courteous and efficient service from all team members.
- Responds positively and promptly to customer concerns and complaints.
- Maintains guest satisfaction by monitoring, evaluating and auditing food, beverage and service offerings to initiate improvements.
- Builds and develops relationships with repeat guests.
Service Standards
- Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
- Demonstrate knowledge of Department of Health (DOH) standards.
Physical Demands
- The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.
Benefits Offered:
- Medical, Dental, Vision for Full Time Employees
- NYC Paid Sick & Safe Leave
- Pre-taxed commuter benefits
- Dining Discounts
We are an equal opportunities employer, all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
