GENERAL MANAGER

Summary
The General Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests and staff are satisfied with their dining experience, and have done everything to ecxceed all guest and staff expectations. All company policies and procedures are outlined in KTM Policies and Procedures Handbook.

Primary Responsibilities
General
Oversee and manage all areas of the restaurant and make final decisions on all matters of importance.
Maintain weekly meetings with all management staff.
Maintain quarterly meetings with all staff members.
Financial
Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
Responsible for daily deposits of all cash and other forms of payment into the bank.
Food safety and planning
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
Responsible for ensuring consistent high quality of food preparation and service.
Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
Estimate food and beverage costs. Work with area staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
Work with the Kitchen Manager and Bar Managers on F&B volumes.
Will uphold all ServSafe guidelines.
Guest Service
Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
Operational responsibilities
Ensure that proper security procedures are in place to protect employees, guests and company assets.
Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.
Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
Investigate and resolve complaints concerning food quality and service.

Personnel
Provide direction to employees regarding operational and procedural issues.
Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees.
Conduct orientation, explain the KTM philosophy, and oversee the training of new employees.
Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.
Community Involvement
Provide strong presence in local community and high level of community involvement by restaurant and personnel.

Qualifications
College degree is preferred, but,not mandatory. Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative.
Must have knowledge of computers (MS Word, Excel).
Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping, and preparation of reports.
Must possess a valid driver’s license.
Must possess a reliable car with up-to-date insurance, and registration.
Must be eligible to work in the United States.

Personal Requirements
Self-discipline, takes initiative, leadership ability and outgoing.
Pleasant, polite manner and a neat and clean appearance.
Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
Must possess good communication skills for dealing with diverse staff.
Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities.
Ability to determine applicability of experience and qualifications of job applicants.
Accountability
Keeps Director of Operations/CEO promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with KTM’s policies and procedures.
Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
At all times provides a favorable image of a KTM team member.
Performs other duties and responsibilities as required or requested.

Supervision of Others
1-15+ employees each shift

Working Conditions
Hours may vary if manager must fill in for his/her employees or if emergencies arise (typical work week = 50-55 hours).
Ability to perform all functions at the restaurant level, including delivery when needed.
Position requires prolonged standing, bending, stooping, twisting, lifting products, and supplies weighing 45 pounds, and repetitive hand and wrist motion.
Work with hot, cold, and hazardous equipment as well as operates phones, computers, scanners, copiers, and other office equipment.

Salary & Benefits
Starting Salary is $50K/year.
Profit Sharing
Possible Advancement to Managing Partner
Health Insurance
Access to a Life Coach
Access to a Personal Financial Planner
401K
Paid Vacation
On Going Education Opportunities