Job is saved!

Click your avatar to
access saved jobs and applications

Rooms Controller
The Ritz-Carlton, Denver
1881 Curtis St, Denver, CO 80202
The Ritz-Carlton, Denver hiring Rooms Controller in Denver, CO

The Ritz-Carlton, Denver hiring Rooms Controller in Denver, CO

The Ritz-Carlton, DenverMore Info

Full Time • Hourly ($19.20)
Expired: Oct 30, 2022

Sorry, this job expired on Oct 30, 2022. Below are other jobs that may be of interest to you.

Required Years of Experience

0-1 years


Job Details
Job Number 22170217
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Denver, 1881 Curtis Street, Denver, Colorado, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

 

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

The pay rate for this position is $19.20 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

 
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.


Compensation Details

Compensation: Hourly ($19.20)


View Job Description

Open Jobs From The Ritz-Carlton, Denver


Cook Overnight
Full Time • Hourly ($21.52)
Require min. 0-1 years of experience
Host or Hostess
Full Time • Hourly ($13.60)
Require min. 0-1 years of experience

Other jobs you might be interested in


Front Desk Guest Experience
Sheraton Denver Downtown Hotel
Full Time • Hourly ($18.37)
Marriott International
Denver, CO • Full Service Hotel
Award
Celebrity Services Agent
Gaylord Rockies Resort & Convention Center
Full Time • Hourly ($20.50)
Marriott International
Aurora, CO • Full Service Hotel
Award
Guest Service Support Expert
Gaylord Rockies Resort & Convention Center
Part Time • Hourly ($17.50)
Marriott International
Aurora, CO • Full Service Hotel
+2 Awards
Front Desk Guest Experience
The Westin Denver Downtown
Full Time • Hourly ($17.77)
Marriott International
Denver, CO • Full Service Hotel
Award
Guest Service Expert
Gaylord Rockies Resort & Convention Center
Full Time • Hourly ($12.98)
Marriott International
Aurora, CO • Full Service Hotel
Reservationist
The Wolf's Tailor
Full Time • Hourly ($32.00 - $36.00)
Id Est Hospitality Group
Denver, CO • Upscale Casual

Luxury Hotel

Part of Marriott International

(303) 312-3800

Awards
2022
2021
2020
Cook OvernightHost or Hostess