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Union Square Hospitality Group hiring Reservationist in New York, NY

Union Square Hospitality GroupMore Info

Full Time • Hourly (Based on Experience)
Expired: Oct 1, 2022

Sorry, this job expired on Oct 1, 2022. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details

 Union Square Hospitality Group is looking for a Reservationist to join our growing team!

Union Square Hospitality Group has created some of New York’s most beloved restaurants, cafes, and bars, which offer outstanding food delivered with our signature warmth and hospitality. Founded by CEO Danny Meyer with the opening of Union Square Cafe in 1985, the company now extends beyond the walls of its eateries. In addition to creating Shake Shack, USHG offers operational consulting, runs a multifaceted catering and events business, Union Square Events, and a growth fund, Enlightened Hospitality Investments (EHI). With operations in New York, Washington, D.C., and beyond, USHG has long supported its communities through hunger relief and civic organizations. USHG holds 28 James Beard Awards and numerous accolades for its distinctive style of hospitality.

Who you are: We’re looking for an intelligent, confident, organized and thoughtful individual who exemplifies USHG’s core Family Values of hospitality, excellence, entrepreneurial spirit, and integrity. The ideal candidate thrives in a fast-paced, non-stop environment, is adept at prioritizing tasks, possesses excellent communication skills both with guests as well as colleagues, loves solving problems, building long-lasting relationships, and creating positive outcomes. The ability to be strategic, flexible, proactive, calm under pressure, resourceful and efficient is in your DNA. Superior verbal and written communication skills, strong decision-making ability, sense of urgency, empathy and attention to detail is essential. 

What you’ll do:

  • Operate within a reservations department that delivers enlightened hospitality and excellent service at all times. 
  • Possesses and exhibits the drive to provide exceptional customer service. 
  • Act as the reservations liaison between the guest and Maitre d’ for all full-service restaurants at USHG. 
  • Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests to deliver Enlightened Hospitality. 
  • Exhibit professionalism when speaking to guests and communicating information. 
  • This position is in person only (not remote) 

What we need from you:

  • Experience in a front of house role in a hospitality business preferred 
  • Customer Service 
  • Conflict Resolution 
  • Attention to detail 
  • Professional, articulate, and punctual. 
  • Knowledge of Resy  
  • Understanding of Microsoft Office (Excel, Word, Outlook, etc) 
  • Full-time flexible hours (able to work days, nights, weekends, holidays) 

What you’ll get from us:

  • Competitive hourly pay
  • Comprehensive Medical, Dental, and Vision insurance
  • Paid Time Off to support you with an active life outside of work
  • Paid Parental Leave
  • 51% dining discount throughout the USHG family of restaurants
  • Flexible Spending Options (health care, dependent care, transit & parking)
  • Employee Assistance Program to support overall mental wellbeing
  • Exclusive access to primary care, mental health, and other healthcare services through Radish Health
  • Matched 401(k) to help you invest in your future
  • Generous Employee Referral Program
  • Access to the USHG HUGS Employee Relief Fund

 

Please note: This job description is not intended to be all-inclusive. This position may be required to perform other related duties to meet the ongoing needs of the restaurant.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please e-mail [email protected] for assistance.

We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

USHG will make reasonable accommodations under applicable law for qualified individuals to enable them to perform the essential functions of the job, unless doing so would create an undue hardship for the Company.

Benefits

USHG is proud to offer all qualified employees a package of employee benefits including; Medical, Dental and Vision Insurance, Transit Discount program, 401k, Flexible Spending, Direct Deposit, Corporate Fitness Discount programs and an Employee Dining Program.

  • Medical: Each of our PPO plans is designed to help you meet your healthcare needs and manage expenses for you (and your dependents) including the option to use in-network or out-of network providers. Our medical insurance offers three different options to employees with USHG sharing the cost of the premium with enrolled employees.
  • Dental Insurance: USHG offers two dental policies: an in-network plan, and an out-of-network plan. We cover 100% of the cost of the “In Network” Plan for you (an individual plan) or we will apply a set dollar amount per month to the cost of your plan if you choose to add dependants or to go out-of-network using the Preferred Provider Organization (PPO) plan.
  • Vision: USHG offers a supplemental vision insurance program. The in-network plan includes an annual eye exam and a pair of glasses or set of contacts.
  • Transit Program: All employees are eligible to elect to set aside pre-tax dollars each month toward the cost of commuting. You may choose up to the Federal Allowed maximum per month and these elections are deducted pre-tax. As a result you will pay less in taxes each year.
  • 401(k) Plan: USHG offers a voluntary retirement investment plan that allows you to defer a portion of your income and use pre-tax dollars to save for your retirement. All employees who are 21 years of age or older may elect to participate after 12 months of continuous employment.
  • Flexible Spending Accounts: All employees who have completed 12 months of continuous, full-time employment may elect to set up Flexible Spending Accounts in January of each year. Flexible Spending Accounts allow employees to defer pre-tax income to pay for certain eligible expenses including health care costs not covered by health insurance, transportation to work, and qualified child care expenses. Flexible Spending allows you to increase the income you take home by reducing the amount of taxes you pay for qualified expenses.
  • Direct Deposit: We offer direct deposit of paychecks to your financial institution at no cost to you. You may sign up for direct deposit at any time.
  • Corporate Discount Programs: As a USHG employee, you can get a discounted rate at area gyms and massage services. We hope you will take advantage of this opportunity to stay healthy and strong!
  • Employee Dining Program: Through this program, we hope to make dining in our restaurants a reality for all our employees. The program starts out as a discount program and adds Dining Dollars over time.

Compensation Details

Compensation: Hourly (Based on Experience)


View Job Description

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Restaurant Group

Part of Union Square Hospitality Group

We're looking for people with a high HQ. That stands for hospitality quotient, and it's the signature trait that keeps our organization thriving.

If you're a person with a high HQ, it means that you get joy out of making other people feel good. We place the highest premium on attracting and nurturing people like you, because we know that everything we have achieved began with our employees—people who are not only great at their jobs, but also have great instincts for doing right by others. If that describes you, we hope you can find your place with us.

We offer a range of exciting restaurant and hospitality businesses that will challenge your abilities, expand your skills, and reward your contributions in an atmosphere that encourages championship performance and growth.

USHG offers competitive compensation, meaningful benefits, and a winning work environment designed around the philosophy of Enlightened Hospitality.

We offer medical, dental, vision, 401K, flex pay, life insurance, employee dining program, paid vacation and parental leave. USHG provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

General Manager