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Assistant General Manager
Soho House Chicago
113-125 North Green Street, Chicago, IL, United States
Soho House Chicago hiring Assistant General Manager in Chicago, IL

Soho House Chicago hiring Assistant General Manager in Chicago, IL

Soho House ChicagoMore Info

Full Time • Salary (Based on Experience)
Expired: Sep 7, 2022

Sorry, this job expired on Sep 7, 2022. Below are other jobs that may be of interest to you.

Required Years of Experience

6+ years


Job Details
 

The Role…

This position will be responsible for supporting the General Manager in the management and operation of Hotel and Hotel Departments including Food and Beverage, Front Desk, Security, Hotel Reservations, Member Services, Cowshed Spa, Gym, Housekeeping, Engineering, Minibar, Valet and IT/AV.

  • Responsible for short and long term planning and day-to-day operations of the above departments and related areas.
  • Communicate daily with all above departments in order to exchange ideas, information, and opinions to formulate programs, arrive jointly at decisions, conclusions and solutions.
  • Oversee all managers and staff schedules and ensure adequate coverage at all times.
  • Create, recommends and adhere to budget in relation to both sales control and expenditure for the above departments. Assists the GM with House wide annual budget. Participate and adhere in the business/marketing plan, forecasts and objectives to meet/exceed management expectations.
  • Achieve maximum revenue from all sales opportunities concerning F&B, the Hotel and Spa
  • Ensure that the standard of service provided to each guest is to Soho House’s defined standard.
  • To uphold the Mystery Shopper Report guidelines at all times.
  • Production of weekly reports and forecasts for support office, General Manager and his division.
  • To greet all hotel guests and work with Front Office Manager to resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
  • Inspects all areas of the operation on a regular basis, working with the Facilities Manager for compliance with Soho standards and Safety, including guests’ rooms and public areas.
  • Tour hotel daily; audit staff adherence to hotel policies and procedures in all phases of service and job functions; follow up with designated personnel where needed.
  • To increase sales and marketing of above departments in order to maximize revenue.
  • To train and develop rooms management team for the above departments.
  • Implement company programs and manage the operations of the division in a manner consistent with federal, state and local laws and regulations and Soho House policies and procedures to ensure a high level of quality and customer satisfaction
  • To support Department Managers with monthly training programs
  • To attend Management training and meetings as and when required.
  • To oversee and implement recruitment and training new staff within his/her departments.
  • Ensure that the agreed standard of personal presentation is maintained at all times by the staff.
  • Attracts, retains and motivates the employees in his division. Hires, trains, develops, empowers, coaches and counsels, conducts performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate and with guidance of the People and Development Manager
  • Maintain high level of organization and the ability to plan multiple activities and meet deadlines with the ability to maintain a positive and professional demeanor at all times
  • Be fully conversant with current legislation and licensing laws and to act accordingly.
  • Responsible for Chicago building rules, regulations and procedures
  • Ensure that Soho House’s health and safety policy is adhered to at all times.
  • Maintain a complete knowledge of and comply with all departmental policies/service procedures and standards
  • Uphold and understand statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules and Regulations established in the employee handbook and the hotel policies
  • To respond to any changes in the establishment as dictated by the needs of the industry.
  • Perform special projects and other responsibilities as assigned.
  • Acts as General Manager in his/her absence with all departments reporting to him/her.
  • Any other tasks as assigned by General Manager

Required Skills/Qualifications:

  • Passion for food and drink
  • Must have 5 years of hospitality management experience
  • Effective management, leadership, organizational, and verbal communication skills
  • Able to speak effectively before groups of guests and hotel employees
  • Must be highly organized, efficient and detail oriented.
  • Must have excellent interpersonal/relationship building skills.
  • Must be proficient in the use of Microsoft Word, Excel and Outlook.
  • Must have supervisory, coaching and staff development experience
  • Must be able to seize, grasp, turn and hold objects with hands
  • Must be able to work on your feet for at least 8 hours
  • Fast paced movements are required to go from one part of the club to others
  • Must be able to move, pull, carry or lift at least 20 pounds
  • Occasionally kneel, bend, crouch and climb as required

  • Career Development: Soho House can progress your career internationally.
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Family Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
  • Health Care: Fill time employee's are offered; Medical, Dental & Vision
  • Retirement: 401K with a company match of 2%


Compensation Details

Compensation: Salary (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits


View Job Description

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Luxury Hotel, Association

Part of SoHo House North America

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