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Reservationist
DANIEL
60 E 65th St, New York, NY 10021
DANIEL hiring Reservationist in New York, NY

DANIEL hiring Reservationist in New York, NY

DANIELMore Info

Full Time • Hourly (Based on Experience)
Expired: Sep 2, 2022

Sorry, this job expired on Sep 2, 2022. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details

The Reservationist will be someone who has extensive experience with customer service and administrative duties. The ideal candidate will have a professional demeanor and sophistication, able to deliver services in an approachable and friendly manner and will be proficient of Word, Excel, Outlook, internet searches and maintaining a database.

Essential Duties:

  • Greet all guests with enthusiasm and friendliness over the phone and via email correspondence
  • Work with the front-of-house team to maximize seating and minimize wait time
  • Fluent ability to operate Resy, including tag management, confirmation, and communication feature
  • Return calls for reservations and make confirmation calls to future guests
  • Respond to guest requests and inquiries in the reservations inbox
  • Field incoming calls and engage guests to create a positive first impression and throughout all communications
  • Proofread and revise reservation notes to ensure a memorable dining experience
  • Assist in resolving guest complaints by listening to the guest and relaying accurate information for Management
  • Be knowledgeable of the menu and overall restaurant group
  • Learn and maintain Forbes Service standards

Competencies & Qualifications:

  • Previous high-volume experience including handling calls using a multi-phone line system
  • At least 1 year experience in Guest Relations or related position in a fine dining restaurant
  • Knowledge of and interest in French cuisine and wines
  • Available Monday to Friday from 9 am to 5 pm with flexibility
  • Able to take direction and complete tasks in order of priority
  • Organizational skills
  • Effective time management
  • Pleasant & welcoming demeanor
  • Positive and clear written and oral communication skills
  • Ability to engage guests successfully and build a relationship
  • Good sense and understanding of hospitality

If you are interested in joining a company that values dedication, hard work and a commitment to genuine hospitality, please submit your updated resume.

The Dinex Group is an equal opportunity employer.

Compensation Details

Compensation: Hourly (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts


Required Skills

Customer Service

Events Management

POS Systems

View Job Description

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French

Fine Dining

11 Employee RecommendationsSee Details

Part of The Dinex Group, the Restaurant Group of Chef Daniel Boulud

Chef Daniel Boulud’s renowned restaurant delights the senses with elegant ambiance, gracious service and delectable menus in the heart of Manhattan’s Upper East Side. This Relais & Châteaux member’s award winning contemporary French cuisine is inspired by the seasons and accompanied by world class wines. The distinctive setting boasts contemporary furnishings and finishes atop the restaurant’s grand neo classical architecture. DANIEL offers the Bellecour Room for private dining and a warm and welcoming Bar & Lounge where guests enjoy creative cocktails, à la carte dining and sumptuous late night desserts.

Awards
2022
2021
2006
1994
2021
2020
2020
2019
2017
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2016
2010
2009
2020
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Catering ChefCatering CookReservationistSee all open jobs (13)