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Guest Relations Coordinator
Carbone - New York
181 Thompson Street, New York, NY, United States
Carbone - New York hiring Guest Relations Coordinator in New York, NY

Carbone - New York hiring Guest Relations Coordinator in New York, NY

Carbone - New YorkMore Info

Full Time • Hourly ($18.00 - $20.00)
Expired: Aug 27, 2022

Sorry, this job expired on Aug 27, 2022. Below are other jobs that may be of interest to you.

Required Years of Experience

1 year


Job Details

Major Food Group is hiring passionate and experienced hospitality professionals!

We are looking for candidates that display a pleasant and cheerful disposition. The perfect candidate will be able to communicate professionally and effectively with both guests and staff. Must maintain a high level of integrity and be able to adapt to difficult situations to solve problems and make decisions when necessary. Shows eagerness and capacity to learn. Can be relied upon to complete tasks, and someone who is team oriented.

 Responsibilities:

  • Manage reservation books for all MFG restaurants and handle high volume email inquiries. 
  • Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with restaurant managers.
  • Understand floor plan and service flow in order to maximize restaurant capacity, minimize wait times at the door, and meet guest needs.
  • Expedite guest experiences, special requests and prepays. 
  • Support the Guest Relations department including but not limited to sending daily VIP reports, acquiring itemized receipts, escalating inquiries to management.
  • Communicate all Event Inquiries to the Event Team.
  • Build and maintain a relationship with local concierges.
  • Exhibits professionalism and projects a positive image in telephone and email conversations while processing information and maintaining composure under stressful situations.
  • Have a thorough knowledge of Major Food Group restaurant menus and design. 

Requirements:

  • 1-2 years of prior restaurant experience, fine dining preferred
  • Basic knowledge of Microsoft Office
  • Excellent written and verbal skills
  • Strong guest relations skills and a desire to build relationships with guests 
  • Comfortable in a high-volume, fast-paced environment
  • Proficient on Resy, Open Table or SevenRooms
  • Demonstrate a sense of urgency,  attention to detail, and strong work and personal ethic
  • Experience with a Customer Relationship Management software is a plus
  • Proactive and diligent

We offer competitive salary, medical/dental/vision insurance, TransitChek discount, Referral Rewards program, a generous dining program, and progressive paid time off. We offer many opportunities for growth and development for those who show long-term commitment to their role and MFG.

Major Food Group is an equal opportunity employer.

Compensation Details

Compensation: Hourly ($18.00 - $20.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts


Required Skills

Customer Service

Reservation Management Platforms


View Job Description

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Italian, American

Fine Dining

Part of Major Food Group

Carbone is an Italian-American restaurant created by Mario Carbone, Rich Torrisi and Jeff Zalaznick. The restaurant pays homage to the essence of the great Italian-American restaurants of mid-20th century in New York, where delicious, exceptionally well-prepared food was served in settings that were simultaneously elegant, comfortable and unpretentious. The food nods to that same history, but take its culinary cues from the great talents and techniques of the present and of the future. Familiar dishes like Seafood Salad, Linguini Vongole, Lobster Fra Diavola, Chicken Scarpariello and Veal Parmesan elevated to a new level.

Awards
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Open Jobs From Carbone - New York
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