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Zero Bond  hiring Front Desk Agent in New York, NY

Zero Bond More Info

Full Time • Hourly (Based on Experience)
Expired: Aug 17, 2022

Sorry, this job expired on Aug 17, 2022. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details

Check In Process Responsibilities: 

  • Knowing and owning all notes from ownership and management about the day-to-day events, operations, and VIP’s entering the club 
  • Confirming and acknowledging all ownership and management guest list- verbally or online
  • Reviewing AM/DM report, CR Manager Chat, ZB GL Chat, as well as email to note all VIP, events, etc. 
  • Knowledge of Peoplevine and Sevenrooms
  • Check in with direct manager as well as F&B for any additional notes for the nights run-of-show
  • Check out with a manager before breaks and leaving for the evening

Responsibilities:

  • Maintain a constant presence at the desk, taking time to talk to members and build relationships.
  • Maintain a presence at the member check-in and Club Reception areas as needed. 
  • Supporting Club Reception with failed members, pending members, and troublesome guests.
  • Get to know new members; specifically to introduce yourself as someone they can talk to.
  • Make notes about members or guests who are troublemakers, don’t fit in or create a bad atmosphere in the club. Find out who they are and document details about their time in the club.
  • Follow up with the Membership team about how to contact members about behavior and the best course of action depending on the circumstances.
  • Obtain regular feedback from Members about the service, facilities, operations and events that take place in the club and provide updates to the in team where relevant.
  • Performs other duties as assigned by supervisor/manager
  • Using People Vine, Sevenrooms, Excel, Google Drive, and Toast on a given shift 
  • Knowing ‘who is who’ in the club, telephone technique and features and restaurant reservation and table allocation
  • Maintaining and up-keep of the reception desk 
  • Responsible for checking email, guest list, group chats, etc. to ensure all knowledge in the club on a given night is absorbed

Compensation Details

Compensation: Hourly (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k


Required Skills

People Oriented

CRM Software

Customer Service


View Job Description

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American, Italian, French, Japanese

Private / Social Club

We are re-imagining the experience of membership and the opportunity to belong to an eclectic and stellar community that is the Zero Bond private members’ club. Born into the heart of a culturally historic neighborhood in its ascendancy, Zero Bond is the new gathering place.

Open Jobs From Zero Bond
General ManagerHostOmakase Server