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As a Hotel Front Desk Agent, you will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved.
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Greeting guests upon arrival and making them feel welcomed.
Administering check-ins and check-outs.
Providing front desk services to guests.
Assigning rooms and taking care of administrative duties.
Delivering mail and messages.
Processing guest payments.
Coordinating with bell service and staff management.
Being a source of information to guests on various matters such as transport and restaurant advice.
Processing meal and beverage requests.
Accommodating general and unique requests.
Diffusing conflict or tense situations with guests.
Compensation: Hourly ($22.00 - $26.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts
Reservation Management Platforms
Luxury Hotel, Full Service Hotel, Boutique Hotel
Part of Groupe Barrière