Elle in Mt. Pleasant, Washington, DC is seeking a daytime cafe manager for a fast paced, volume oriented Restaurant & Bakery.  

GENERAL RESPONSIBILITIES

• Assist GM, AGM, and Executive Chef in customer relations
• Coordinate and optimize front and back-of-house operations
• Work with GM and AGM to control operational costs and promoting efficiency
• Carry out weekly financial reporting, i.e. daily checkout reports
• Order, maintain, and stock items properly (milk, paper goods, cleaning products, etc.); Maintain clean and orderly work spaces
• Monitor performance of all daytime FOH employees
• Monitor appearance of restaurant and staff
• Enforce safety measures, including COVID policies and protocols
• Ensure compliance with licensing, health and safety regulations

SERVICE RESPONSIBILITIES

• Work with BOH to inform employees about menu changes, allergies, 86’s, etc.
• Maintain proper and clear signage in pastry case
• Update POS with buttons for new items as well as item inventory counts
• Execute opening and closing procedures

GUEST EXPERIENCE

• Greet and advise guests; Direct and promote positive guest experiences
• Ensure consistency amongst staff to satisfy guest expectations
• Handle guest issues and complaints; communicate guest feedback to GM, AGM, and Executive Chef

TRAINING & STAFF INTERACTION

• Assist GM and AGM with recruiting employees
• Coordinate with Lead Barista to ensure that all staff are properly and continually trained
• Train and supervise employees
• Create and maintain training manuals and schedules for employees
• Monitor staff, assign and delegate tasks- optimize workflow and productivity
• Maintain checklists for service and ensure completion
• Conduct regular staff check-ins and quarterly reviews with GM
• Support staff when needed
• Handle team conflicts when necessary

ACCOLADES FOR ELLE:

• Michelin Bib Gourmand 2022
• #1, Ten Essential Restaurants Across America, Winter 2022, Resy
• “Splendid Holidays at Home Offerings” Rammy Nomination 2021, Restaurant Association of Metropolitan Washington
• Michelin Bib Gourmand 2021
• #5 Very Best Restaurants in Washington, Washingtonian, 2020
• Best New Restaurant, Washington City Paper, 2019
• James Beard Semi-Finalist, Best New Restaurant, 2019
• #7 Very Best Restaurants in Washington, Washingtonian, 2019
• Restaurant of the Year, Eater DC, 2018
• Top #50 Best New Restaurants in America, Bon Appetit Magazine, 2018
• #1 Best New Restaurant, Tom Sietsema, Washington Post, Spring Dining