Chef Leah Cohen's Pig & Khao and Piggyback are looking for a Floor Manager! This is a great opportunity for an experienced and creative professional, looking to grow. Piggyback is a casual restaurant, serving elevated Asian fare in a lively neighborhood. Piggyback originally opened in January 2020, a “piggyback” off of the original Pig & Khao in LES. Pig and Khao has been awarded 2 stars by the New York Times and named Best Asian Restaurant NYC for 2016 by Zagat.

The Floor Manager is responsible for assisting the daily operations of the restaurant.  They direct and coach the management and hourly teams, in conjunction with the GM. They ensure the team member experience, guest experience and financial health of the business are in line with the standards, vision and goals of Pig and Khao Hospitality Group (PKHG), and that their restaurant and its team embodies the PKHG values.  

Responsibilities includes (but are not limited to):

• Opening and closing managerial duties, including cash handling and service check-outs
• Providing constructive guidance and feedback to our FOH employees
• Answering event inquiries in a professional and timely manner
• Lead daily and weekly walk through’s to ensure facilities are up to our standard.
• Ensure that HR practices are consistent with PKHG’s values and compliant with all local, state and federal laws.
• Lead a best-in-class approach to cleanliness, safety, sanitation, and food safety.
• Exhibit a solid understanding of all PKHG operational systems. Including the ability to train and delegate to direct reports.
• Leads the delivery of great food, great service and the PKHG experience to all guests.
• Maintaining a positive, work environment via effective, professional communication with other employees and managers

Requirements:

• Friendly, outgoing, energetic team player with a positive attitude
• Ability to think quickly and multi-task
• Ability to communicate effectively, both verbal and written
• Ability to delegate to hourly staff members and organize teams appropriately
• Flexible availability including nights and weekends and holidays
• Culinary certificate or degree a plus
• General food and wine knowledge (experience with Southeast Asian cuisine is not a requirement)
• Excellent service knowledge and standards
• Must be able to stand for up to 12 hours and lift up to 40 pounds

Preferred Experience:

• 1 years in a leadership position, assistant the oversight of a full-service restaurant.
• Proven Track record overseeing $3 million+ in revenue.
• Bachelor’s Degree preferred.
• Well versed in restaurant industry specific labor laws.
• Proficient in a variety of technology systems, including Microsoft Office (Word, Excel, Outlook, PowerPoint), Payroll, POS, and COGS Systems.
• Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate, and discipline employees.

This is a fulltime, salaried position. While availability on nights, weekends and holidays is a requirement, our team works with/around each other to ensure that everyone has a balanced schedule. PKHG offers comprehensive benefits including PTO, health insurance and commuter benefits.

In compliance with New York City vaccination mandates, all job offers are contingent upon proof of vaccination. 

PK Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.