Assistant General Manager (AGM) - job post
The X Pot Chicago
1147 S Delano Ct., East,
Chicago, IL 60605
From $60,000 a year - Full-time
Job details
Salary
From $60,000 a year
Job Type
Full-time
Qualifications
- Hospitality management: 3 years (Preferred)
- Day Shift (Preferred)
- Night Shift (Preferred)
- US work authorization (Preferred)
Full Job Description
At The X Pot, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM overseas service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, an Assistant General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience. As an Assistant General Manager, you are an influential leader to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Assistant General Manager works very closely with internal and external stakeholders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities.
Moreover, the Assistant General Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience. The Assistant Manager reports to the General Manager.
Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Include the following (other duties may be assigned):
- Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service.
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
- Responsible for ensuring consistent high quality of food preparation and service.
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Ensure that proper security procedures are in place to protect employees, guests and company assets.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured. Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
- Investigate and resolve complaints concerning food quality and service.
- Provide direction to employees regarding operational and procedural issues.
- Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees.
- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
- Prepare schedules and ensure that the restaurant is staffed for all shifts.
Work Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually loud
- The employee frequently is required to stand; bend; walk; use hands or finger, handle or feel; talk; hear; see; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 50 pounds
Qualifications and Competencies
- At least 3 years of restaurant management experience
- Knowledge of MS Office, Toast, and Compeat Advantage preferably.
- Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
- Self-discipline, initiative, leadership ability and outgoing.
- Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
- Must possess effective communication skills for dealing with diverse staff.
Job Type: Full-time
Pay: From $60,000.00 per year, plus bonus
Supplemental Pay:
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Vision & Dental insurance
Physical Setting:
- Fast casual restaurant
- Fine dining restaurant
Schedule:
- 8-10 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Ability to commute/relocate:
- Chicago, IL 60611: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: One location
