RESPONSIBILITIES
As the Maitre’D, your primary focus is curating the initial guest experience. You are also empowered to lead and train the host team, should have a honed ability to be eloquent and “buttoned-up” under pressure, and the ability to actively prioritize and adjust floor plans, seating assignments, and respond to guest requests and concerns with accuracy, empathy, and professionalism.
Additional responsibilities include but are not limited to:
- Greet and welcome guests
- Walk said guests to respective table
- Supervise host team and always set the example of how we interact with guests, fellow employees, and leadership
- Ensure all guest needs are met and that we operate with a “can-do” mentality
- Plot the dining room and determine how many walk-in’s we can take
- Ability to accurately quote wait times and ensure that tables are turned in time for upcoming reservations through effective communication and proactive action, including but not limited to bussing and resetting tables, and alerting management to tables that are needed back
- Train new team members in Resy system
- Ensure that tables are prepared with the correct amount of settings and chairs
- Check voicemail and return calls as needed
- Confirm reservations and effectively fill reservation book maximizing seating potential
- Control and coordinate all tables in designated section
- Inform relevant server and busser of table reservations
Qualified Candidates will possess
- Ability to multitask and remain calm under pressure
- Strong problem solving skills
- Ability to effectively communicate in both written and verbal english
- Extensive knowledge of and experience using restaurant reservation software
- Polished and professional demeanor at all times
- Ability to lead and train other employees
- Confident, outgoing, joyful nature
