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Rooms Controller
The Ritz-Carlton, Rancho Mirage
68-900 Frank Sinatra Dr, Rancho Mirage, CA 92270
The Ritz-Carlton, Rancho Mirage hiring Rooms Controller in Rancho Mirage, CA

The Ritz-Carlton, Rancho Mirage hiring Rooms Controller in Rancho Mirage, CA

The Ritz-Carlton, Rancho MirageMore Info

Full Time • Hourly (Based on Experience)
Expired: Jul 13, 2022

Sorry, this job expired on Jul 13, 2022. Below are other jobs that may be of interest to you.

Required Years of Experience

0-1 years


Job Details
Posting Date Jun 13, 2022
Job Number 22097433
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

 

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

 
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Compensation Details

Compensation: Hourly (Based on Experience)


View Job Description

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