Overview: Collective Retreats

Collective Retreats is a new, meaningful way to travel. Our portfolio of destination retreats allows our guests to explore unique destinations without sacrificing any luxuries, and to leave feeling inspired and connected. 

Collective Retreats is a venture-backed, high-growth hospitality company that creates and operates asset-light, modular and tented luxury hotels in premium, unique destinations.  Each of our retreats is designed to create amazing guest experiences and is built with a keen eye on design, beautiful décor, and amenities. We’re changing the travel industry with our focus on delivering authentic, local experiences for our guests with service on the level of what you would find at a 5-star hotel.  Our retreats offer a wide variety of activities for our guests, both created by our staff and in combination with local activity providers.  

Overview: Role

As the Floor Manager you will manage and maintain all aspects of our dining room operation. S/he will lead by example and enthusiastically creates an environment of hospitality and generosity throughout the space. You own issues and work collaboratively between the front and back of the house to find solutions and create memorable experiences for our guests. You enjoy building a sense of community with our guests and excel at bringing a positive attitude to our Retreat every day.

Responsibilities:

• Oversee dining room operations and make it a warm and welcoming place

• Ensure all guests have a exemplary experience

• Actively take and process reservations

• Answer incoming phone calls or questions about the dining room

• Assist in coordinating the activities of the dining room: i.e. floorplans, server, sections, guest preferences

• Be aware of service flow, dining timing, and adjust for each guest’s individual needs or preference

• Assist in implementing and maintaining steps of service

• Own and resolve guest concerns or complaints to the best of their ability

Desired Skills and Experience:

• Minimum 2 years' experience in similar position in luxury hospitality environment or top tier restaurant

• Previous supervisory responsibilities

• Ability to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Ability to maintain confidentiality of information.

Requirements for Employment:

• Fluent in English

• Authorized to work in the U.S.

• Must be available to work variable shifts on both weekdays and weekends (24-40 hours/week)

• Must be willing to work in an outdoor setting, including all-weather conditions (rain, wind, heat, etc.)

Compensation & Perks:

• Salary Range:  $25 - $27 an hour based on experience

• Healthcare, including medical, dental and vision

• Friends and Family rate at all Collective Retreat locations; free and discounted nights and culinary

Collective Retreats is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, marital status or veteran status