The purpose of the position is to interact with our guests and ensure that they have a positive dining experience. Restaurant Hosts/Hostesses are responsible for positive guest interactions, while providing service in a friendly and efficient manner. Hosts/Hostesses are expected to be attentive to our guests spoken and unspoken needs and make them feel welcomed, comfortable, important, and relaxed.

Essential Functions

• Welcome and acknowledge all guests according to company standards.
• Accurately and politely inform guests of wait time when applicable, and direct to a comfortable waiting area. Table is honored within 5 minutes of quoted time or reservation time.
• Escort guests to their table and assist them with seating.
• Communicate with server and manager about any specific guest requests, allergies or special occasions.
• Communicate with the kitchen regarding guest counts and length of wait for tables.
• Always smile and greet guests with a warm welcome, using guest name when known.  
• Check the restroom and perimeter of the restaurant every 30 minutes to ensure cleanliness.
• Help plan and coordinate timely seating of guests.
• Take reservations in person and over the phone (when applicable), using professional language at all times.
• Answer telephones, responding to guests questions in a professional manner.
• Perform opening and closing side work to departmental standards.
• Maintain seating chart.
• Check phone messages.
• Use guest names whenever possible
• General knowledge of all food & beverage menus item