Job is saved!

Click your avatar to
access saved jobs and applications

Rooms Controller
JW Marriott Phoenix Desert Ridge Resort & Spa
5350 E Marriott Dr, Phoenix, AZ 85054, United States
JW Marriott Phoenix Desert Ridge Resort & Spa hiring Rooms Controller in Phoenix, AZ

JW Marriott Phoenix Desert Ridge Resort & Spa hiring Rooms Controller in Phoenix, AZ

JW Marriott Phoenix Desert Ridge Resort & SpaMore Info

Full Time • Hourly (Based on Experience)
Expired: Jul 6, 2022

Sorry, this job expired on Jul 6, 2022. Below are other jobs that may be of interest to you.

Required Years of Experience

0-1 years


Job Details
Posting Date Jun 06, 2022
Job Number 22093028
Job Category Rooms & Guest Services Operations
Location JW Marriott Phoenix Desert Ridge Resort & Spa, 5350 East Marriott Drive, Phoenix, Arizona, United States VIEW ON MAP
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY

 

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

 
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Compensation Details

Compensation: Hourly (Based on Experience)


View Job Description

Open Jobs From JW Marriott Phoenix Desert Ridge Resort & Spa


Cook I
Full Time • Hourly (Based on Experience)
Require min. 0-1 years of experience
Director of Food and Beverage
Full Time • Salary (Based on Experience)
Require min. 0-1 years of experience
FT Bartender - Tia Carmen
Full Time • Hourly (Based on Experience)
Require min. 0-1 years of experience
PT Server Assistant - Tia Carmen
Part Time • Hourly (Based on Experience)
Require min. 0-1 years of experience
PT Server - Tia Carmen
Part Time • Hourly (Based on Experience)
Require min. 0-1 years of experience
FT Server Assistant - Tia Carmen
Full Time • Hourly (Based on Experience)
Require min. 0-1 years of experience
FT Server - Tia Carmen
Full Time • Hourly (Based on Experience)
Require min. 0-1 years of experience
PT Bartender - Tia Carmen
Part Time • Hourly (Based on Experience)
Require min. 0-1 years of experience
Assistant Food and Beverage Operations Manager
Full Time • Salary (Based on Experience)
Require min. 0-1 years of experience
Assistant Banquet Manager
Full Time • Salary (Based on Experience)
Require min. 0-1 years of experience
Cook I
Full Time • Hourly (Based on Experience)
Require min. 0-1 years of experience
Barista - Full Time
Full Time • Hourly (Based on Experience)
Require min. 0-1 years of experience
Cook II
Full Time • Hourly (Based on Experience)
Require min. 0-1 years of experience
Banquet Chef
Full Time • Salary (Based on Experience)
Require min. 0-1 years of experience
Room Service Operator
Full Time • Hourly (Based on Experience)
Require min. 0-1 years of experience
Night Auditor
Full Time • Hourly (Based on Experience)
Require min. 0-1 years of experience

Other jobs you might be interested in


Front Desk Guest Experience
Courtyard by Marriott Scottsdale Old Town
Part Time • Hourly (Based on Experience)
Marriott International
Scottsdale, AZ • Full Service Hotel
+2 Awards
Front Desk Guest Experience
The Phoenician
Part Time • Hourly (Based on Experience)
Marriott International
Scottsdale, AZ • Luxury Hotel
+2 Awards
Westin Experience Specialist
The Westin Kierland Resort & Spa
Full Time • Hourly (Based on Experience)
Marriott International
Scottsdale, AZ • Resort / Lodge
Award
Front Desk Guest Experience
The Sheraton Grand at Wild Horse, Chandler Arizona
Full Time • Hourly (Based on Experience)
Marriott International
Chandler, AZ • Resort / Lodge
+2 Awards
Event Concierge
JW Marriott Scottsdale Camelback Inn Resort & Spa
Full Time • Hourly (Based on Experience)
Marriott International
Scottsdale, AZ • Luxury Hotel
Front Desk
Four Points by Sheraton at Phoenix Mesa Gateway Airport
Full Time • Hourly (Based on Experience)
Marriott International
Mesa, AZ • Full Service Hotel
Front Desk Agent
Courtyard by Marriott Scottsdale Old Town
Full Time • Hourly (Based on Experience)
Marriott International
Scottsdale, AZ • Full Service Hotel
+2 Awards
Front Desk Agent
JW Marriott Scottsdale Camelback Inn Resort & Spa
Full Time • Hourly (Based on Experience)
Marriott International
Scottsdale, AZ • Luxury Hotel
Front Desk Guest Experience
Courtyard by Marriott Phoenix Airport
Full Time • Hourly (Based on Experience)
Marriott International
Phoenix, AZ • Full Service Hotel
Front Desk Guest Experience
Courtyard by Marriott Phoenix Mesa
Part Time • Hourly (Based on Experience)
Marriott International
Mesa, AZ • Full Service Hotel
Rooms Controller
Renaissance Phoenix Downtown Hotel
Full Time • Hourly (Based on Experience)
Marriott International
Phoenix, AZ • Full Service Hotel
+2 Awards
Front Desk Guest Experience
The Westin Kierland Resort & Spa
Full Time • Hourly (Based on Experience)
Marriott International
Scottsdale, AZ • Resort / Lodge
Front Desk Guest Experience
Residence Inn by Marriott Phoenix Desert View at Mayo Clinic
Full Time • Hourly (Based on Experience)
Marriott International
Phoenix, AZ • Full Service Hotel
Front Desk Guest Experience
Renaissance Phoenix Downtown Hotel
Full Time • Hourly (Based on Experience)
Marriott International
Phoenix, AZ • Full Service Hotel

Luxury Hotel, Resort / Lodge

Part of Marriott International

Awards
2022
2021
2020
Cook IDirector of Food and BeverageFT Bartender - Tia CarmenSee all open jobs (16)