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In Room Dining Attendant
Pendry Chicago
230 Michigan Ave, Chicago, IL 60601, United States
Pendry Chicago hiring In Room Dining Attendant in Chicago, IL

Pendry Chicago hiring In Room Dining Attendant in Chicago, IL

Pendry ChicagoMore Info

Full Time • Hourly (Based on Experience)
Expired: Jun 23, 2022

Sorry, this job expired on Jun 23, 2022. Below are other jobs that may be of interest to you.

Required Years of Experience

0-1 years


Job Details

Steeped in history, anchored in style. Set within the iconic 1929 Art Deco Carbide & Carbon Building in Chicago’s Loop neighborhood, Pendry Chicago is a modern-day luxury hotel that pays homage to both the past and the present with contemporary, comfortable interiors, signature culinary and cocktail concepts, and inspired gathering spaces throughout that embody the spirit of Chicago.

If you have passion for the best in hospitality, we want to talk to you!

PRIMARY OBJECTIVE OF POSITION:

To provide friendly, courteous and professional in-room dining service to guests while maintaining a high level of service per Pendry and Forbes standards.

  • The In Room Dining Attendant position will assist the Food & Beverage leadership team in providing exceptional experiences to our guests. The focus of the role will be to inventory all guest mini bars on a daily basis and post proper charges to correct guest rooms prior to guest’s departure. Overall, this role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. In addition to being fully versed in all Forbes service standards. Other duties as assigned by direct supervisor.

RESPONSIBILITIES AND JOB DUTIES:

  • Promptly answer guests’ calls, announce any specials, promote menu items and answer questions regarding preparation methods.
  • Document orders; repeat items back to callers to ensure accuracy and quote expected arrival time per set standards with speed and accuracy.
  • Input order information into POS, allowing kitchen staff to begin preparation; note any special requests clearly. 
  • Assist service staff during peak periods by preparing service trays and generally assisting with all efforts to ensure prompt delivery.
  • Respond to guest complaints in a positive manner, negotiate a compromise and implement a solution satisfactory to the guest.
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/ her attention corrective action could be taken when appropriate.
  • Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
  • In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.
  • Report to duty as scheduled by direct supervisor according to operating hours.
  • Provide maximum levels of guest service while maintaining Pendry service standards.
  • Other duties as assigned by direct supervisor.
  • Thorough knowledge of menu, as well as following setup procedures.
  • Delivery of food and beverage items as requested by guests and removal of soiled dishes in a timely manner in accordance to set standards.
  • Putting together a weekly order sheet of all items needed for the week.
  • Cleaning and maintaining a well-organized storeroom.
  • Properly rotating all stock items both in the storeroom as well as the carts.
  • Checking the expiration dates on all items to ensure that all guests receive fresh products.  Outdated items are to be removed immediately from guestrooms and storerooms and reported to the Supervisor and Chef.
  • Completing a guest room security check list.  This will ensure that no rooms are left open.
  • Responsible for following the Key Procedure.  This includes signing a “key issue form” stating that you acknowledge your responsibilities for the key issued to you and the procedure to be followed in the event of theft or lost key.
  • Help maintain the room service carts to ensure cleanliness, luxury presentation and functionality.
  • Attending all department meetings as well as all employee meetings.
  • Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Report to duty as scheduled by direct supervisor according to operating hours.
  • Provide maximum levels of guest service while maintaining Pendry service standards.
  • Restocking all guestroom Honor bars on a daily basis, or as needed.  Knowledge of the correct setup of all bars, as well as following setup procedures.
  • Inventorying the Honor-bar storeroom on a monthly basis. This includes all food and beverage items, personal care items, as well as gift items.
  • Putting together a weekly order sheet of all items needed for the week. This must be given to the purchasing manager in a timely manner so all orders can be placed accordingly to assure that no products will be out of stock.
  • Cleaning and maintaining a well-organized storeroom.
  • Properly rotating all stock items both in the storeroom as well as the carts.
  • Checking the expiration dates on all items to ensure that all guests receive fresh products.  Outdated items are to be removed immediately from guestrooms and storerooms and reported to the purchasing manager for proper disposal/and or credits for the items.
  • Reviewing the Seal Verification Procedures.  Make sure all bars have seals on them before securing the room.
  • Completing a guest room security check list.  This will ensure that no rooms are left open.
  • Responsible for following the Key Procedure.  This includes signing a “key issue form” stating that you acknowledge your responsibilities for the key issued to you and the procedure to be followed in the event of theft or lost key.
  • Attending all department meetings as well as all employee meetings.
  • Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Other duties as assigned by direct supervisor.
  • Due to the cyclical nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the hotel.
  • Provide maximum levels of guest service while maintaining Pendry standards.
  • Be fully versed in all Forbes service standards.

PHYSICAL DEMANDS:

  • Activities include standing, reaching, bending, pushing, pulling, handling, grasping, lifting, carrying, seeing, hearing, talking, walking.  Considerable repetitive motion of hands and wrists as pertaining to pouring of drinks from bottles and shaking with shakers.
  • Requires the ability to lift and carry object weighing up to 50 pounds.
  • Standing for 90% of work shift is required.

SPECIAL SKILLS REQUIRED:

  • Must have basic knowledge of food and beverages preparation.
  • Basic knowledge of POS systems, i.e. Micros.
  • Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
  • Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
  • Ability to read, speak and understand the English language in order to communicate with guests and other staff members.
  • Ability to remember and promote the variety of menu items.
  • Ability to work stand and work in confined spaces for long periods of time.
  • Ability to operate beverage equipment: coffeemaker, iced tea machine, etc.

EDUCATION REQUIRED:

High school diploma required.

Any combination of education, training or experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.  High school diploma preferred.

EXPERIENCE REQUIRED:

Previous In Room Dining experience preferred

Prior Food and Beverage experience required.

LICENSES OR CERTIFICATES:

Food handler certification required or ability to obtain one.

Chicago Food Sanitation License or ability to obtain one.

Food Allergen certification or ability to obtain one.

TIPS certification or ability to obtain one.


Compensation Details

Compensation: Hourly (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k

View Job Description

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