Collective Retreats is a venture-backed, high-growth hospitality company that creates and operates asset-light, modular and tented luxury hotels in premium, unique destinations.  Each of our retreats is designed to create amazing guest experiences and is built with a keen eye on design, beautiful décor, and amenities. We’re changing the travel industry with our focus on delivering authentic, local experiences for our guests with service on the level of what you would find at a 5-star hotel.  Our retreats offer a wide variety of activities for our guests, both created by our staff and in combination with local activity providers.

Position Summary

As a Server at our Collective Governors Island retreat, you will join a team managing the overall guest experience from arrival to departure. This includes serving all guest drinks and contributing to the overall F&B experience. We’re looking for a proactive, highly organized individual who understands the importance of making first impressions. You must be passionate about shaping and delivering our guests’ unique outdoor travel experience.

You are naturally proactive, with the ability to anticipate guest and team needs. You are a true multi-tasker, with the ability to handle time-sensitive deadlines, and numerous short-term and long-term tasks in a heavy customer-facing capacity. You are also comfortable and familiar with outdoor working conditions in all-weather scenarios.

Position Details

Seasonal, full-time and part-time opportunities; must be available May 2022 through October 2022

Responsibilities:

• Support the team that manages all things that pertain to the overall guest experience
• Prepare alcoholic, nonalcoholic beverages, serving food and providing an excellent service experience
• Responsible for professional behavior, charismatic and positive energy that drives conversation and sales
• Successfully greet guests, learn and remember their preferences, answer questions, and offer recommendations
• Maintain a clean and organized section as well as collaborate with other bartenders to: wash glassware and utensils after each use, clean up after guests and clean work area
• Educate guests and members about beverage options from in-house learning and development
• Discuss and describe daily specials, seasonal menu items and food pairing options to increase sales and promote a unique and memorable dining experience
• Collect payment on all sold items
• Check identification of guests to ensure they meet the age requirements for the purchase of alcohol products and determine when the guest has had too much alcohol
• Arrange bottles and glasses to make attractive displays that promote specific beverage options and can lead to an increase in sales and a better guest experience
• Maintain a unified service program that remains consistent to our guest experience 
• Support retreat programming and special events, as needed

Desired Skills and Experience:

• 1+ years experience in hotel, hospitality or related guest-facing position
• 2+ years experience as a server
• You should be efficient, observant, and knowledgeable with a passion for craft cocktails, and spirits
• Ability to manage high volume of requests with competing deadlines
• Comfortable serving in a heavy customer-facing role for all types of clientele
• Exceptional attention to detail
• Passionate about providing stellar customer service and hospitality
• Highly organized and dependable, approachable, and empathetic
• Comfortable working in outdoor settings for extended periods of time
• TIPS certified 

Requirements for Employment:

• Fluent in English
• Authorized to work in the U.S.
• Full-time and part-time opportunities available
• Must be available to work variable shifts on both weekdays and weekends (24-40 hours/week)
• Must be able to work on your feet for at least 8 hours
• Must willing to work in an outdoor setting, including all-weather conditions (rain, wind, heat, etc.)
• Ability to regularly lift up to 25lbs

Compensation & Perks:

• Competitive hourly pay from $25 an hour - no additional tips
• Friends and Family rate at all Collective Retreat locations