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Reservationist
ilili New York
236 5th Avenue, New York, NY, United States
ilili New York hiring Reservationist in New York, NY

ilili New York hiring Reservationist in New York, NY

ilili New YorkMore Info

Full Time • Hourly ($17.00 - $20.00)
Expired: Jun 18, 2022

Sorry, this job expired on Jun 18, 2022. Below are other jobs that may be of interest to you.

Required Years of Experience

1 year


Job Details

As the premier institution of Lebanese food culture and hospitality values in the US, ilili has built its reputation sharing the elevated cuisine of Philippe Massoud with New Yorkers. ilili is the city’s go-to restaurant for sophisticated Lebanese cuisine, and with its acceptance at the upper echelons of New York’s dining scene has achieved world renown. Located on 5th avenue just north of Madison Square Park and south of the Empire State building, ilili is a vibrant, bustling meeting point of New York savvy and Lebanese generosity.

As a Reservationist at ilili, you are the voice of the restaurant. Whether through email & text exchanges or phone conversations, you set the bar for guest expectations. As such, a confident & professional tone is a necessity to handle the communication volume ilili experieneces. 

Key Responsibilities:

  • Have a deep understanding of cover count pacing when booking reservations.
  • Follow company reservation policies & formulate new approaches, when necessary, in tandem with management.
  • Maintain a professional voice & demeanor in all guest communcations.
  • Be an advocate of all internal policies, procedures, standards, specifications, guidelines and training programs.
  • Help monitor and achieve company objectives in sales, service standards, and quality.
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.

As a member of our team you can expect:

  1. Health Benefits
  2. Paid Time Off (PTO) to enjoy time away
  3. Transportation Benefits
  4. Dining Benefits
  5. The support to grow your skillset and your career

Ideal Experience:

  • Two years of Host or Reservationist experience in a high volume, upscale restaurant.
  • Critical thinking and problem solving abilities are a must.
  • Proven track record of dependability and a passion for hospitality.

ilili Restaurant is an equal opportunity employer. Qualified applicants are considered on the basis of their ability and job related qualifications and without discrimination based on race, creed, color, religion, sex, national origin, marital status, sexual orientation, age, disability or any other classification prescribed under applicable federal, state or local law.


Compensation Details

Compensation: Hourly ($17.00 - $20.00)


Required Skills

Resy

Microsoft Office

Telephone Skills

Email Etiquette

Customer Service

Reservation Management Platforms

Conflict Resolution


View Job Description

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Lebanese, Mediterranean, Middle Eastern

Upscale Casual

Part of ilili

The story of ilili is embedded in a rich heritage of Lebanese cuisine and hospitality, dating back over 100 years and covering three generations of the Massoud family. A story that begins inside the walls of Beirut’s most iconic hotel and finds its way to the bustling streets of NYC.

ilili means tell me in colloquial Lebanese and speaks of the generous spirit of the Lebanese people and their cuisine. Thanks to a relentless commitment to authenticity and quality, ilili has truly lived up to its name.

Today, ilili has achieved world renown, has proven its staying power, and is considered the premier institution for Lebanese food culture and hospitality values in NYC. Philippe and ilili are credited with launching a Lebanese cuisine renaissance, and many Lebanese Chefs today use ilili as an inspirational platform. It is New York’s go-to restaurant for sophisticated Lebanese cuisine, and with its acceptance at the upper echelons of New York’s dining scene has achieved what no other Lebanese restaurant has ever been able to.

We are driven to act as hosts to bring simultaneously meaning and joy into our guests’ and our lives. Care and generosity are at the heart of who we are as individuals, and at the heart of our hospitality.

We are proud, we love what we do, and we want to share it with everyone.

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