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Dining Room Concierge
The Signature Room at the 95th
875 North Michigan Avenue, Chicago, IL, United States
The Signature Room at the 95th hiring Dining Room Concierge in Chicago, IL

The Signature Room at the 95th hiring Dining Room Concierge in Chicago, IL

The Signature Room at the 95thMore Info

Full/Part Time • Hourly ($18.00)
Expires: Jun 12, 2022

Be an early applicant

Required Years of Experience

2 years


Job Details

POSITION SUMMARY

The Signature Room at the 95th is looking for a part-time concierge, with the potential to become full-time based on business needs, to join our team! The concierge is responsible for creating exceptional, energetic, and consistent guest experiences. The main responsibilities of the concierge are to provide 100% guest satisfaction by welcoming arriving guests, seating, establishing a rapport and ensuring a positive guest experience. The concierge must always be friendly, courteous, and informative; as well as ready and willing to assist other team members and service teams.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

 Maintain a courteous, efficient, and welcoming entrance to the Dining Room

  • Welcome guests to restaurant and operate Open Table reservation system
  • Allocate parties to servers throughout the dining room
  • Carry out requests for personalized pre-ordered items
  • Escort guests to tables and present menus
  • Attend podium for entirety of shift, answering guest questions and monitoring guest waiting area
  • When assigned, operate coat check service for guest belongings
  • When assigned, assist in lobby management by verifying age of guests and performing security check of guest bags in lobby before admittance to Lounge
  • Continual communication with members of dining room and management teams
  • Elicit feedback from departing guests on their experience in order to continually improve the operation to increase guest base and maximize revenues
  • Ensure CHIT instructions are hand delivered to appropriate server upon guest arrival
  • Performs other duties as assigned

Create 100% guest satisfaction through full participation in house mission to provide extraordinary food and beverage experience

  • Maintains a positive disposition that promotes service excellence
  • Strong intuition and positive execution of guests needs
  • Demonstrates a demeanor that is friendly, energetic, and cheerful
  • Practices excellent service at every guest contact point
  • Responsible for notifying MOD of difficult situations with guests and staff
  • Continually looking for ways to exceeds guest expectations

 REQUIREMENTS:

  • High school diploma or GED required
  • Previous experience in a similar position in an upscale environment is required
  • Open Table experience preferred
  • Must possess exemplary guest services skills and knowledge of restaurant operations
  • Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times
  • Ability to multitask
  • Ability to read, write and speak English proficiently
  • Willing to work a flexible schedule including weekends and holidays
  • Ability to relate to all levels of guests and management
  • Must possess a strong team spirit
  • Must work well in stressful, high pressure situations

 PHYSICAL DEMANDS

  • Ability to stand for long periods of time
  • Ability to regularly lift and/or push up to 25 pounds on a frequent basis and up to 50 pounds on an occasional basis
  • Must be able to squat, bend, kneel and twist
  • Perform repetitive hand and arm movements
  • Ability to work alone for long periods of time

 COMPANY BENEFITS

  • Discounted parking in the John Hancock Center parking garage
  • Purchase co-label Signature Room liquor at cost
  • Purchase Signature Room branded merchandise at cost
  • Commuter Choice Program Reimbursement
  • Employee meals provided during shift
  • Dinner reservations and menu food items discount
  • Shoes for crews discount and bi-annual stipend
  • Unmatched work setting view of the city of Chicago

 UNION BENEFITS (UPON ACHIEVING FULL-TIME STATUS BASED ON BUSINESS NEEDS)

  • Medical and dental benefits
  • Family/partner medical and dental coverage
  • Short-term disability benefits
  • Life and accidental death benefit
  • Voluntary vision benefits
  • PTO plan/vacation days/sick days/float days

For over 25 years, The Signature Room has been a leading provider of upscale fine dining within the Chicago restaurant community. The restaurant has been voted one of “America’s Top Tables” consecutively since 1997, received the “Wine Spectator Restaurant Award” consecutively since 1994, along with accolades of being known as the “Most Romantic” and “Best View” restaurant. These accomplishments outline our ongoing commitment towards being a premier dining and entertainment destination in Chicago. Our menu of contemporary American cuisine has thrilled and captivated Chicagoans and visitors alike, establishing the business as both a “tourist must” and a local favorite. Guests know us for the unforgettable view and remember us for the exceptional fine dining experience.


Compensation Details

Compensation: Hourly ($18.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts


Required Skills

OpenTable

Customer Service




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