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Lounge Door Host
The Signature Room at the 95th
875 North Michigan Avenue, Chicago, IL, United States
The Signature Room at the 95th hiring Lounge Door Host in Chicago, IL

The Signature Room at the 95th hiring Lounge Door Host in Chicago, IL

The Signature Room at the 95thMore Info

Full/Part Time • Hourly ($18.00)
Expires: Jun 12, 2022

32 people viewed

Required Years of Experience

2 years


Job Details
POSITION SUMMARY

The Signature Room at the 95th is looking for a part-time host, with the potential to become full-time based on business needs, to join our team! The host is responsible for creating exceptional, energetic, and consistent experience as soon as guests enter the lounge. The main responsibilities of the host are to provide 100% guest satisfaction by welcoming arriving guests, maintain smooth flow of guest seating in a high volume lounge, establishing a rapport, effective communication between staff, and ensuring a positive guest experience. The host must always be friendly, courteous, and informative; as well as ready and willing to assist other team members and service teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Verify age of guests before admittance to the Lounge
  • Maintain a courteous, efficient, and welcoming entrance to the Lounge
  • Support a safe environment for guests and employees by reporting any suspicious activity to management and security
  • Manage high volume crowds and large number of guests in the lobby to ensuring to ensure safety and proper flow of traffic
  • Usher guests to open seating within the Lounge seating areas
  • Maintain consistent visibility in the Lounge during the duration of the shift by remaining at point position in seating areas
  • Direct guests to correct wait lines at entrance, seating areas, and at elevator vestibules
  • Continual communication with other hosts and management team
  • Tactfully gather feedback from departing guests on their experience to continually improve operations while increasing guest base and maximized revenue
  • Maintain and neat and orderly dining room by ensuring proper placement of tables and chairs
  • Carry dirty plates/silverware to dish bins located in the service bar, west bar, and north bar
  • Walk guests to tables when there is a line
  • Strategically maximize seating
  • Enforce the following policies:
    • Legal drinking age limit
    • No cigar
    • No tank tops
    • No Outside drinks/food
  • Confirm that tables and surrounding floor area is always clean and free of trash/litter before guests are seated
  • Do not seat tables by pointing whenever possible
  • Strong knowledge of server stations to effectively seat guests
  • Preform other tasks as assigned

Create 100% guest satisfaction through full participation in house mission to provide extraordinary food and beverage experience

  • Maintains a positive disposition that promotes service excellence
  • Strong intuition and positive execution of guests needs
  • Demonstrates a demeanor that is friendly, energetic, and cheerful
  • Practices excellent service at every guest contact point
  • Responsible for notifying MOD of difficult situations with guests and staff
  • Continually looking for ways to exceeds guest expectations

 REQUIREMENTS

  • High school diploma or GED required
  • Previous experience in a similar position in an upscale environment is required
  • Must possess exemplary guest services skills and knowledge of restaurant operations and food service principles
  • Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times
  • Ability to multi task
  • Ability to read, write and speak English proficiently
  • Willing to work a flexible schedule including weekends and holidays
  • Ability to relate to all levels of guests and management
  • Must possess a strong team spirit
  • Must work well in stressful, high pressure situations
PHYSICAL DEMANDS
  • Ability to stand for long periods of time
  • Ability to regularly lift and/or push up to 25 pounds on a frequent basis and up to 50 pounds on an occasional basis
  • Must be able to squat, bend, kneel and twist
  • Perform repetitive hand and arm movements
  • Ability to work alone for long periods of time

 COMPANY BENEFITS

  • Discounted parking in the John Hancock Center parking garage
  • Purchase co-label Signature Room liquor at cost
  • Purchase Signature Room branded merchandise at cost
  • Commuter Choice Program Reimbursement
  • Employee meals provided during shift
  • Dinner reservations and menu food items discount
  • Shoes for crews discount and bi-annual stipend
  • Unmatched work setting view of the city of Chicago

 UNION BENEFITS (UPON ACHIEVING FULL-TIME STATUS BASED ON BUSINESS NEEDS)

  • Medical and dental benefits
  • Family/partner medical and dental coverage
  • Short-term disability benefits
  • Life and accidental death benefit
  • Voluntary vision benefits
  • PTO plan/vacation days/sick days/float days

For over 25 years, The Signature Room has been a leading provider of upscale fine dining within the Chicago restaurant community. The restaurant has been voted one of “America’s Top Tables” consecutively since 1997, received the “Wine Spectator Restaurant Award” consecutively since 1994, along with accolades of being known as the “Most Romantic” and “Best View” restaurant. These accomplishments outline our ongoing commitment towards being a premier dining and entertainment destination in Chicago. Our menu of contemporary American cuisine has thrilled and captivated Chicagoans and visitors alike, establishing the business as both a “tourist must” and a local favorite. Guests know us for the unforgettable view and remember us for the exceptional fine dining experience.


Compensation Details

Compensation: Hourly ($18.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts


Required Skills

Customer Service

High Volume Service

Communication




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American, Seafood, Steakhouse

Fine Dining

The Signature Room is a family-owned dining experience that brings the best of Chicago to the table with local, fresh ingredients and renowned cocktails.

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