SECOND is looking for a talented Captain to join its team of seasoned professionals, as we embark on our busiest year ever! Featuring exposed brick walls, open-air terrace, and state of the art amenities, SECOND caters to the top creators and social clients for all types of events. With a bespoke menu created by celebrated chef, Laurent Tourondel, SECOND is one of the leading major event spaces in New York.

Service Expectations

• Prepare coffee breaks, carts, and stations with appropriate food and beverage as stated in Event Order.
• Prepare tables, actions stations, buffets, service carts, dessert table/carts and cordial carts.
• Setup meal and reception buffets, taste panels, individual event functions, server head table and/or VIP tables without managerial assistance.
• Serve food courses and alcoholic beverages to guests.
• Answer questions on menu selections.
• Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
• Follow cycle time guidelines for all meals.
• Maintain cleanliness of work areas throughout the day.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Inspect the cleanliness and presentation all china, glass, and silver prior to use.
• Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed.
• Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.
• Assist management in training, motivating, and coaching employees; and serve as a role model.

Policies and Procedures

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information; protect company assets.

General

• Support all co-workers and treat them with dignity and respect.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e. g., small print).
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps.
• Move up and down stairs and/or service ramps.
• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Perform other reasonable job duties as requested by Supervisors.

PREREQUISITES

Education:    

• College graduate desired or equivalent. Must be age 21 or older.

Experience:  

• A Minimum of 3 years working in the food service industry, ideally as a captain or service manager.
• At least 2 years experience in a management position preferred.
• Holds a DOH food handlers certificate.
• Well versed with POS systems.
• A strong service background.
• Be able to lead by example and have a can-do attitude.