Melted is a new soft serve ice cream and dessert shop loacted in the Source Market place in the RiNo district of Denver. We share a space with our sister restaurant Bellota (formerly Acorn). This eclectic shop features rotating soft serve flavors with fun toppings and housemade waffle cones and our version of the Thai bun, a decadent made to order ice cream sandwich. We're looking for a manger to oversee the operations. The Melted Manager (MM) is responsible for leading a team of ice cream associates to provide excellent customer service while fulfilling orders, as well as guest and associate satisfaction, brand standards and profitability. The MM will select, develop and effectively lead a highly engaged team. These responsibilites include recruiting, hiring, training, coaching associate engagement and performance management. The MM ensures an exceptional guest experience that supports our vision to become “Fast, Fun & Friendly”. Their duties also include taking inventory of products or placing orders as needed and helping Ice Cream Associates handle customer questions or complaints. The MM also supervises the day-to-day task assignments and performance of all associates. They ensure a pleasant experience for all guests. 

Melted Manager Duties and Responsibilities

The Melted Manager has many roles at the store that are critical to its success. Some of the responsibilities the Melted Manager has are:

• Recruiting, interviewing, hiring, disciplining and firing staff at the store
• Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
• Training new employees and providing ongoing education for employees
• Setting criteria for staff, such as sales performance and customer approval or complaints
• Managing the menu offerings, ordering, inventory levels and loss prevention
• Maintains adequate pars throughout service each day so as not to run out of product
• Ensures the quality for all products being served is the highest possible through tasting, uct rotation and correct execution of recipes
• Responds to customer complaints or inquiries. Reacts to information and creates a plan to consistently meet the expectations of all customers. 
• Ensures execution of established safety, security, quality and store operations policies, procedures, practices and programs.
• Manages Melted’s social media outlets, representing the brand and encouraging engagement with followers. 

Working Conditions 

Melted is a foodservice outlet that shares space with the full service restaurant Bellota. In a restaurant environment, occasional exposure to working conditions that including tight spaces, extreme temperatures and potential contact with cleaning products is the norm. Anticipate spending the majority of the shift standing with frequent bending and lifting.  

As part of the Source Marketplace, Melted will operate during times in which the Marketplace is busy. Those include afternoons, evenings, nights, weekends and some holidays. The MM should be available to work all shifts based on business needs.

Melted Manager Skills

A MM should have a variety of skills, including:

• Budgeting & Finance: A MM must understand the relationship between expenses and revenue within a budget to drive profits. They must also understand how to record daily sales and expenses.
• Customer Service & Leadership: A MM must enjoy working with all people, staff and guests included. Their enthusiasm for the products should be contagious, inspiring Ice Cream Associates and return guests. They are responsible for creating an environment that is fun and welcoming for anyone who steps through the door.  
• Marketing: Marketing is a MM skill because the store needs to attract and retain guests. Melted has a fun brand that sets it apart from other ice cream shops. The use of social media platforms is an essential marketing tool for the MM. Creating opportunities for brand exposure through merchandising and publicity is another important requirement of the MM. 
• Technologically Savvy: Ability to learn and utilize the store’s computer applications.

Melted Manager Salary Expectations

This is an annual salaried position. The salary range is between $45,000 and $50,000, depending on experience and benefits package. The MM is expected to work at least forty hours per week. They are eligible for two weeks paid vacation with the ability to earn more through tenure and a parking pass. The compensation package is negotiable and can include individual health insurance, bonuses and/or profit sharing.

Melted Manager Experience & Education Requirements

Some educational requirements for a MM are a high school diploma or equivalent. A MM should have several years of related experience in a fast paced food service or retail establishment. Ideally the MM has previous related experience with a supervisory capacity on their resume. Experience leading a team in a retail or restaurant setting is essential. Working as a Manager in hospitality is useful with staff and guest management abilities. Familiarity with financial statements, ordering and inventory management are also requisite skills. Candidates must be at least 18 years old to be considered for this position.