Server

Reports to: General Manager              

FLSA Classification: Non-Exempt

Job Summary:  An integral member of the USHG team, the Server is responsible for ensuring that all guests who dine with us, have an engaging experience filled with hospitality, delicious food and drinks and leave raving, with no choice but to return. The Server is expected to constantly learn, thrive and grow through knowledge and skills. The Server is expected to support all areas of the service floor including private dining (PDR) event.

Core Tasks and Key Responsibilities

Time and Attendance:

• Arrive on time and “floor-ready” for all scheduled shifts. Arrive to work following dress code guidelines and standards.
• Clock in and out for each scheduled shift and shift break. Exhibit accurate and effective use of time and attendance portals and procedures.
• Abide by all Art Food and USHG Policies and guidelines.

Service and Guest Experience:

• Maintain an understanding of the proper steps of service. Consistently execute them with efficiency and grace while maintaining a sense of urgency throughout service.
• Anticipate guest needs and create strong guest relationships. Guest recognition is critical.
• Ensure constant communication with staff members, management and the kitchen at all times during service.
• Demonstrate speed and accuracy when using the POS system during service.
• Utilize soignee system effectively and assign headers for any VIP guests/Allergies/etc.
• Practice and refine the use of Enlightened Salesmanship when interacting with guests.
• Actively mobilize support team to fulfill all steps of service to focus on guest needs.
• Attend all mandatory educational, informative and staff meetings.

Constant Command of Menu Information:

• Demonstrate expertise of current menus for all shifts.
• Demonstrate knowledge of the preparation and possible allergens of menu items.
• Command knowledge the beverage list.
• Maintain knowledge of changing menu items as well as wine and beverage selections by attending line up and utilizing alternative resources outside of the workplace, such as Square Space (marta.ushgnyc.com).
• Participate in regular quizzing on menu items, service and restaurant information.

Sidework and Station Maintenance:

• Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
• Reliably complete all assigned sidework.
• Demonstrate knowledge of Department of Health (DOH) standards.

 

Other Qualifications

Relevant Knowledge, Skills, & Ability:

· Excellent Communicator – ability to understand, speak & follow written and verbal instruction in English

· Comprehensive knowledge of savory and dessert menus, cheese, wines by the glass, cocktail, beer and non-alcoholic beverages Attention to detail & well organized

· Team-oriented

· Initiative & follow through

· Prioritization & multi-tasking

· Actively helps to uphold a positive relationship with the kitchen

· Must have ability to access table orders in micros

· Excels in a team environment and is viewed as a team player by all stakeholders

· Is responsible for all information shared at line-up, including food, beverage, service changes, and all daily specials

· Adheres to the dress code, appearance, and grooming standards specified in the service manual.

· Follows all standards, procedures and policies established by the restaurant and USHG

· Prioritizes tasks while focusing on guest needs first

· Maintains open communication with management

· Exhibits excellence reflex at all times

· Follows all DOH guidelines

 

Education/Experience:

· High School Diploma or GED equivalent

Work Environment:

· Ability to regularly reach with hands and arms, climb, balance, stoop, kneel or crawl

· Regularly required to lift and/or move up to 15 lbs; frequently lift and/or move up to 50 lbs

· Ability to stand or walk for up to 12 hours at a time

· Ability to balance & carry multiple plates, glass racks and or/glasses

Language: English fluency and Spanish preferred

 

• Classic Food / Wine Service

• Classic Wine Service Knowledge

• Customer Service

• Experience in a Fine Dining Establishment

• Food / Beverage Pairing

• Food Preparation Knowledge

• Food Safety Knowledge

• POS Systems

We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

USHG will make reasonable accommodations under applicable law for qualified individuals to enable them to perform the essential functions of the job, unless doing so would create an undue hardship for the Company.

• Medical: Each of our PPO plans is designed to help you meet your healthcare needs and manage expenses for you (and your dependents) including the option to use in-network or out-of network providers. Our medical insurance offers three different options to employees with USHG sharing the cost of the premium with enrolled employees.

• Dental Insurance: USHG offers two dental policies: an in-network plan, and an out-of-network plan. We cover 100% of the cost of the “In Network” Plan for you (an individual plan) or we will apply a set dollar amount per month to the cost of your plan if you choose to add dependants or to go out-of-network using the Preferred Provider Organization (PPO) plan.

• Vision: USHG offers a supplemental vision insurance program. The in-network plan includes an annual eye exam and a pair of glasses or set of contacts.

• Transit Program: All employees are eligible to elect to set aside pre-tax dollars each month toward the cost of commuting. You may choose up to the Federal Allowed maximum per month and these elections are deducted pre-tax. As a result you will pay less in taxes each year.

• 401(k) Plan: USHG offers a voluntary retirement investment plan that allows you to defer a portion of your income and use pre-tax dollars to save for your retirement. All employees who are 21 years of age or older may elect to participate after 12 months of continuous employment.

• Flexible Spending Accounts: All employees who have completed 12 months of continuous, full-time employment may elect to set up Flexible Spending Accounts in January of each year. Flexible Spending Accounts allow employees to defer pre-tax income to pay for certain eligible expenses including health care costs not covered by health insurance, transportation to work, and qualified child care expenses. Flexible Spending allows you to increase the income you take home by reducing the amount of taxes you pay for qualified expenses.

• Direct Deposit: We offer direct deposit of paychecks to your financial institution at no cost to you. You may sign up for direct deposit at any time.

• Corporate Discount Programs: As a USHG employee, you can get a discounted rate at area gyms and massage services. We hope you will take advantage of this opportunity to stay healthy and strong!

• Employee Dining Program: Through this program, we hope to make dining in our restaurants a reality for all our employees. The program starts out as a discount program and adds Dining Dollars over time.